Copilot – Collaboration Engineer

Responsibilities

• Architect, build, and govern enterprise-grade solutions in Copilot Studio and Power Platform, enabling advanced AI agent capabilities across Fitch’s collaboration ecosystem.
• Design and deploy secure, compliant, and scalable agentic AI solutions integrated with Microsoft 365 and line-of-business applications.
• Lead technical initiatives and establish standards and best practices for conversational design, prompt engineering, and multi-turn agent orchestration.
• Mentor junior engineers and provide technical guidance to business stakeholders while supporting Fitch’s citizen development program.
• Establish quality assurance, telemetry, analytics, and continuous improvement processes to optimize adoption, reliability, and measurable business outcomes.

Requirements

• You have 7+ years of experience in Information Technology, with a focus on Microsoft 365, Power Platform, and AI agent solutions.
• You have 5+ years of hands-on experience leading engineering or support teams within the Microsoft collaboration ecosystem.
• You have advanced expertise in conversational AI, prompt engineering, solution ALM, and secure architecture.
• You have experience with governance, data loss prevention, environmental strategy, and compliance for Power Platform and AI solutions.
• You have strong hands-on experience with Copilot Studio, Power Automate, Power Apps, Dataverse, and integrations with Microsoft Graph, Azure AD / Entra ID, and other cloud services.

Desired

• Complex conversational agents.
• Multi-step copilots.
• Custom connectors in enterprise environments.
• Deep understanding of governance, compliance, and security for AI and Power Platform technologies.
• Prior experience influencing strategy and leading adoption of AI and Power Platform technologies in a regulated industry.
• Experience managing analytics, telemetry, and operational reliability for AI-powered collaboration solutions.
• PowerShell, Power Automate, and Azure Functions.