Modern work l2 engineer

About

You will be part of an IT Support Team that serves customers based in South Africa. You will be a handling tasks, implementations, and projects.

Requirements

• Minimum of 5 Years' Experience Providing IT Support and Project deployments
• Matric certificate (Grade 12) at Higher or Standard grade
• ITIL Foundation Certification
• MS-900, MS-700, MD-102, SC-900, and AZ-900 Certifications
• Beneficial: AZ-104 with AZ-800+AZ801, AZ-700 Certifications
• Managed Service Provider Experience in a technical support role
• Any additional current and valid certifications in M365 and Microsoft Azure
• Have strong client-facing IT implementations and support experience, including knowledge of Microsoft Operating Systems and Microsoft Cloud Services.
• Have strong experience of Microsoft Modern Workplace implementations and support including Intune, Exchange Online, Share Point, Teams, Defender and Purview.
• Have strong implementations and support experience of Microsoft Azure.
• Have strong implementations and experience Power Shell scripting and automation.
• Have a good understanding of backup & recovery systems and technologies.
• Have a good understanding of networking and network security solutions.
• Have a good understanding of how to operate an ITSM tool
• Instinctively adapt and respond positively to changes in business requirements.
• Diligently follow up issues with clients and the ensure end results are to the client's satisfaction.
• Have excellent verbal and written communication skills and strong problem-solving abilities.

Experience of using the following:

• RMM Solutions
• Power Shell scripting and automation
• Microsoft Windows Server
• Microsoft Active Directory
• Microsoft Exchange Server
• Microsoft Configuration Manager
• Microsoft SQL Server
• Microsoft Share Point
• Microsoft Hyper-V
• Microsoft Teams, Enterprise Voice, devices and Room Systems
• Microsoft Defender
• Azure and Related Services
• Intune and Modern Endpoint Management
• Microsoft Regulatory compliance with Microsoft Purview
• Active Directory, Exchange and Tenant to Tenant Migrations
• Fresh service IT Helpdesk
• Backup technologies