Network Operations Engineer L3

Role Summary:

We are looking for a Network Operations L3 Engineer to provide advanced operational support troubleshooting and implementation for enterprise network infrastructure The role involves handling complex incidents leading changes and acting as an SME for Cisco Firewalls and Routing Switching environments.

Key Responsibilities

• Provide L3 support for production network environments including incident resolution root cause analysis and preventive actions
• Troubleshoot and resolve complex network issues related to routing switching and firewall technologies
• Configure manage and optimize Cisco Firewalls ASA Firepower FTD including
  • ACLs NAT VPN SitetoSite Remote Access
  • Policy changes upgrades and failover scenarios
• Design configure and support Routing Switching infrastructure
  • Routing protocols OSPF BGP EIGRP
  • Switching technologies VLANs STP HSRPVRRP PortChannels
• Lead and execute network changes upgrades migrations and maintenance activities following ITIL processes
• Act as escalation point for L2NOC teams and mentor junior engineers
• Participate in problem management RCA documentation and service improvement initiatives
• Work closely with security cloud and application teams during outages and project activities
• Maintain technical documentation HLDLLD SOPs runbooks change records

Mandatory Skill Sets

• Cisco Firewalls
• Cisco ASA Firepower FTD
• NAT ACLs IPsec SSL VPN
• High Availability upgrades
• Routing Switching
• Strong hands-on with Cisco Routers Switches
• OSPF BGP EIGRP
• VLANs STP HSRPVRRP VPC EtherChannel
• Troubleshooting
• Deep packet-level and protocol-level troubleshooting
• Handling high severity incidents in production

Good to Have

• Exposure to Fortinet Palo Alto firewalls
• Experience with Data Center or Enterprise networks
• Monitoring tools SolarWinds PRTG SNOW
• Basic understanding of cloud networking Azure AWS connectivity
• ITIL process awareness Incident Change Problem Management

Experience Qualifications

• 6 to 10 years of experience in Network Operations Network Support
• Strong experience in L3 operational support roles
• Cisco certifications CCNP CCIE preferred not mandatory