Observability Engineer – Production Support & Monitoring (SRE)

Contract

6 months (high likelihood of extension)

Location

core downtown Toronto

Schedule

Hybrid – 2 days onsite

Rate

market rate (looking for the best experience/rate ratio)

Main Deliverables

• Ensure reliability, performance, and capacity of enterprise production platforms
• Own and operate observability and monitoring tooling across infrastructure and applications
• Execute automation and operational hygiene to support roadmap-driven growth

Technical Stack

• Monitoring & Observability: ITRS Geneos (primary), ISINGA / Insignia, Faddom, Corvil, Dynatrace
• Infrastructure: Linux / Unix, VMware, AWS (CloudWatch)
• Scripting & Automation: Perl, Bash / Shell, Python
• Messaging / Middleware: IBM MQ, Market Data Monitoring
• Databases: SQL-based relational databases (operational support)
• ITSM & Collaboration: ServiceNow, Microsoft Teams
• Legacy / Transition: SCOM (planned decommissioning)

Must‑Haves

• 5+ years of experience in Production Support, SRE, or Operations Engineering
• Strong, hands-on ITRS Geneos experience in enterprise production environments
• Advanced scripting skills in Perl, Bash/Shell, and Python
• Experience supporting large-scale production environments (hundreds to thousands of servers)
• Strong Linux / Unix systems knowledge
• Experience with enterprise monitoring platforms (Geneos, Dynatrace, Corvil, Faddom)
• Experience with incident and event management using ServiceNow
• Operational SQL skills for troubleshooting and validation
• Willingness to participate in a defined on-call rotation

Other Requirements

• Experience monitoring infrastructure and applications (CPU, memory, disk, network, processes)
• Experience with capacity planning, trend analysis, and platform scaling
• Familiarity with monitoring integrations: AWS CloudWatch, VMware, IBM MQ and Synthetic Monitoring, Market Data Monitoring
• Experience integrating alerts with: ServiceNow, Microsoft Teams, Email and webhook-based notifications
• Exposure to hybrid environments (on‑prem + cloud)

Responsibilities

• Provide L2/L3 production support for business‑critical platforms
• Operate and enhance enterprise monitoring platforms, with Geneos as the core solution
• Perform capacity planning and infrastructure performance analysis
• Develop automation to:
  • Execute hygiene routines (log cleanup, validation, health checks)
  • Reduce alert noise and manual operational effort
  • Support reporting and alert validation
• Configure monitoring for: Infrastructure, applications, APIs, logs, batch jobs, FIX, file watches, databases
• Maintain runbooks, SOPs, and monitoring configuration lifecycle
• Participate in incident response, RCA, and post‑incident remediation
• Support monitoring platform rollouts, onboarding, and gateway scaling
• Improve on-call effectiveness through tuning, automation, and proactive monitoring