RunOps Support Job

Job Summary

Responsibilities:

• Monitor and maintain the health and performance of the servers applications
• Respond promptly and effectively to technical issues reported by end users, identifying root causes and implementing solutions.
• Collaborate with the development team to prioritize, diagnose, and resolve incidents, aiming for minimal disruption to operations.
• Participate in an on-call rotation to provide support for critical issues, ensuring timely incident resolution.
• Monitor system alerts and logs to proactively identify potential problems, taking preventive actions when necessary.
• Perform regular system checks, updates, and patches to ensure the applications security and stability.
• Coordinate with internal or external vendors or partners if necessary to address issues related to data feeds we depend on.
• Document incident details, troubleshooting steps, and resolution outcomes for future reference
• Communicate effectively with agents and stakeholders, providing updates on ongoing incidents and issue resolutions
• Contribute to the continuous improvement of the support process by identifying recurring issues and suggesting process enhancements

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• More than 4 years of experience with AWS Cloud (S3, EC2, Transfer family, Secret Manager,) on-Premise infrastructure environment (Windows, Linux Redhat,).
• Proven experience in technical support or production support roles in various environments.
• Familiarity with IoT concepts and data streams, with the ability to troubleshoot data Network connectivity issues (TCP DUMP, flow analysis)
• Experience with monitoring tools to detect system anomalies and performance bottlenecks with help of system Logs
• Excellent problem-solving and analytical skills, with meticulous attention to detail
• Strong communication skills, both verbal and written, to interact with technical and non-technical stakeholders
• Ability to work effectively under pressure and prioritize tasks in a dynamic environment
• Willingness to participate in an on-call rotation for after-hours support
• Certifications in relevant areas (e.g., ITIL, web technologies) are a plus
• High motivation to learn new things