Senior Production Support Engineer

About

Drive stability and performance as a Senior Production Support Engineer. Focus on monitoring systems, resolving issues, and enhancing application efficiency for outstanding customer satisfaction.

This key role involves managing and supporting critical production environments. You will engage in troubleshooting application and data pipeline challenges and work to uphold SLAs while providing stellar customer service. Enhancing system capabilities and documenting key processes will also be crucial aspects of your responsibilities.

Leverage your expertise in data pipelines and application support to enhance operational efficiency across critical systems.

Key Responsibilities

• Ensure assigned systems comply with performance metrics
• Investigate and resolve application data pipeline issues
• Deliver timely support to customers during incidents
• Review systems and propose improvement solutions
• Participate in documentation for audits and knowledge bases

Requirements

• 5+ years in application management experience
• 3+ years working with ETL tools like Informatica or SSIS
• 1+ year of experience with AWS services
• Strong troubleshooting and optimization skills
• Excellent communication and teamwork capabilities