Program Manager

About DSV

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Position Description Summary

The Program Manager provides critical support to the Customer, Warehouse Team and Data Center Team. Responsible for being the liaison/direct link to the client in shaping the strategic direction of the program providing analytical performance tracking, project management and continuous improvement support.

Principal Accountabilities

• Acts as a partner to the Client to drive forward PRIMUS goals
• Drives and facilitates the Americas strategic planning process to achieve productivity and customer goals
• Drives performance across all sites in the account through a rigorous performance management system that includes tracking and reporting on strategic initiatives, key metrics and escalating risks/issues
• Responsible for providing timely customer analytics to support strategy and priority initiatives
• Communicates proactively across business units and organizational layers to gain feedback, buy-in and alignment
• Challenge assumptions and use program management knowledge and expertise to keep leaders engaged
• Leads the development of communication strategy and execution of programs to promote company strategy and priorities
• Supports change management programs linked to the client strategy
• Lead Warehouse and Data Center Teams to identify, design and implement continuous improvement initiatives
• Design, develop and report the measurement achievement of continuous improvement initiatives
• Implementing continuous improvement initiatives that reduce cost of operations and improves service levels, capacity, productivity and quality
• Building and maintaining strong relationships with internal and external stakeholders

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment

• Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercise judgment within defined procedures and practices to determine appropriate action.
• Accountability – Use professional concepts and corporate policies and procedures to solve a variety of problems.
• Impact of Decisions – Moderate impact on corporate operations and fiscal health.
• Working Relationships – Regularly interact with peers and management concerning matters of moderately complex scope and discretion.
• Scope – Work on problems moderately complex in scope. Normally receive general instructions routine work, detailed instruction on new assignments.

Essential Functions

• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Knowledge and Skills

• Candidate requires 2-5 years experience in strategy, tactics, development and facilitation
• Business or Engineering degree is required.
• Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
• Excellent problem solving and quantitative analysis skills to conduct complex strategic analyses with limited guidance
• Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies
• Ability to multitask and prioritize on an ongoing basis. Comfortable working in a fast-paced, changing environment
• Strong communication and interpersonal skills with ability to influence and collaborate effectively: team player
• Strong knowledge of Microsoft Office is required with an emphasis on quantitative analysis (Excel) and the creation of presentations (PowerPoint)
• Must have proven track record for meeting or exceeding goals

About DSV

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.