QA Automation Engineer (IVR/Cyara / Selenium/Conversational AI / Chatbot Testing)

Job Summary

• Design, develop, and maintain automated test scripts using tools such as Selenium, Cyara, Hammer On Demand, Cypress, Playwright, and Appium. • Build and enhance automation frameworks for functional, regression, and performance testing. • Collaborate with developers and QA analysts to define test coverage and understand application functionality. • Execute automated test suites, analyze results, and ensure compliance with quality standards. • Integrate automated tests into CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps) and monitor execution in CI environments. • Log, track, and verify defects using JIRA or Azure DevOps, and work with development teams to reproduce and validate fixes. • Prepare detailed test plans, test cases, and documentation for automation scripts. • Generate and present test execution reports to stakeholders. • Identify and implement process improvements to enhance automation coverage and efficiency. • Stay updated on emerging trends, tools, and best practices in test automation. • Apply Behavior Driven Development (BDD) and Test Driven Development (TDD) methodologies (e.g., Cucumber, SpecFlow). • Conduct functional, regression, integration, performance, backend API, and database testing. • Ensure adherence to healthcare domain standards, including HIPAA compliance. • Utilize GenAI and AI-driven tools for test automation and integration into QA processes. • Communicate clearly and collaborate effectively with cross-functional teams. • (Preferred) Test conversational AI/chatbots and voice-based virtual assistants across platforms. • (Preferred) Evaluate AI models using key metrics (accuracy, precision, recall, F1-score). • (Preferred) Work with AI-powered development environments (e.g., Windsurf, Cursor) for test script creation and optimization. • (Preferred) Perform API testing (REST, SOAP) and have knowledge of cloud platforms (AWS, GCP, IBM Cloud).

Required Experience & Skills

• 3+ years in QA automation/software testing. • Strong programming skills (Java, JavaScript, Python), OOPs, and data structures. • Automation framework development and enhancement. • Experience with SDLC, Agile, and QA principles. • CI/CD, version control (Git). • Healthcare domain knowledge and HIPAA familiarity. • Analytical, problem-solving, and excellent communication skills.

Education

• Bachelor’s degree in Computer Science, Engineering, or related field.