QA Practice Head / Director - Quality Engineering

Job Title

QA Practice Head / Director – Quality Engineering

Employment Type

Permanent position with TribolaTech

Work Arrangement

100% Remote Role

Work Timings

2:30 pm to 11:30 am

Notice Period

Only looking for immediate joiners or with max. 30 days of notice period

Required

• 12–18 years of experience in QA / Quality Engineering
• Proven leadership of enterprise QA teams (10+ members)
• Strong hands‑on expertise in two or more:
  • Automation: Selenium, Playwright, Cypress
  • Performance: LoadRunner, JMeter, NeoLoad
  • API Testing: Postman, RestAssured
• Experience with CI/CD pipelines and DevOps integration
• Strong experience in Agile/Scrum delivery models
• Holding Bachelor’s degree in Computer Science, Engineering, or a related is preferred.
• Demonstrated ability to define and scale QA strategies
• Strong stakeholder management and client‑facing communication skills

Preferred tooling experience

• Experience in ServiceNow testing (ATF / platform testing)
• Exposure to enterprise platforms (ERP, ITSM, cloud ecosystems)
• Experience in managed services delivery models
• Familiarity with hybrid testing models (manual + automation)

Role expectation

• Build and lead a scalable, automation‑first QA practice
• Own end‑to‑end quality outcomes across multi‑project Agile delivery
• Drive governance, tooling optimization, and measurable quality improvements
• Act as the single point of accountability for enterprise QA excellence

Role Overview

We are seeking a QA Practice Head / Director to establish and lead a scalable, execution‑driven Quality Engineering function for a large enterprise client. This role is accountable for end‑to‑end quality outcomes, driving an automation‑first and continuous testing strategy, and building a high‑performing QA practice aligned to Agile, multi‑project delivery.

You will lead a lean, IC‑driven QA model, manage tooling and licenses (including performance platforms), and ensure predictable, high‑quality releases across ~10 concurrent projects.

Key Responsibilities

1. Quality Engineering Strategy & Leadership

• Define and execute enterprise‑wide QA strategy across:
  • Functional testing
  • Automation testing
  • Performance & non‑functional testing
• Establish QA governance frameworks, standards, and best practices
• Drive transformation toward automation‑first and continuous testing models
• Align testing with business objectives and user expectations

2. Managed Testing Services Ownership

• Own end‑to‑end QA delivery across enterprise platforms (e.g., ServiceNow, integrated systems)
• Manage parallel Agile execution across ~10 active projects
• Ensure strong coverage of:
  • Application‑specific testing
  • End‑to‑end workflow validation across integrations
• Own quality KPIs:
  • Release quality
  • Defect leakage
  • Cycle time and regression efficiency
• Act as primary QA leader for client stakeholders

3. Test Strategy, Scope & Planning

• Define test scope and objectives (functional, integration, regression, performance)
• Implement risk‑based and scenario‑driven testing approaches
• Establish defect management lifecycle, SLAs, and reporting standards
• Ensure testability of requirements and early QA involvement

4. Tooling & License Management

• Own and optimize the QA tools ecosystem, including:
  • Automation: Selenium, Playwright, Cypress
  • Performance: LoadRunner, JMeter, NeoLoad
  • API Testing: Postman, RestAssured
  • Test Management: JIRA, TestRail, ALM
• Manage tool licensing, utilization, and cost optimization
• Evaluate and introduce modern, scalable testing tools

5. Team Leadership & Operating Model

• Lead and scale a 10–15 member QA team (functional + automation + performance)
• Operate a flat, execution‑driven IC model:
  • QAs independently own modules/projects
  • Minimal hierarchy, high accountability
• Align QA capacity to multi‑project sprint demand (1–2 projects per QA)
• Mentor team and define clear capability and growth paths

6. Automation & Performance Engineering

• Build and scale automation frameworks:
  • UI, API, regression automation
• Ensure automation is embedded within QA roles (not siloed)
• Define and execute performance testing strategy:
  • Load, stress, scalability, and reliability
• Integrate testing into CI/CD pipelines for continuous delivery

7. Governance, Metrics & Reporting

• Establish structured QA governance and sprint‑level tracking
• Define and track KPIs:
  • Test execution & coverage
  • Automation coverage
  • Defect density & leakage
  • Regression effectiveness
  • Performance benchmarks
• Deliver executive‑level dashboards and insights

8. Resource Planning & Transition Management

• Plan QA capacity, skill mix, and environment readiness
• Address capability gaps through onboarding and KT
• Lead vendor transition (2‑week window):
  • Recorded KT sessions
  • Documentation and test asset transition
• Ensure rapid stabilization and continuity of delivery

9. Continuous Improvement & Innovation

• Drive efficiency, cost optimization, and quality uplift
• Introduce DevOps, AI‑driven testing, and optimization practices
• Build a scalable QA practice reusable across enterprise programs