QA Practice Head / Director – Quality Engineering

only looking for immediate joiners or with max. 30 days of notice period 100% Remote Role Permanent position with TribolaTech Job Title: QA Practice Head / Director – Quality Engineering Work timings : 2:30 pm to 11:30 am Required: - 12–18 years of experience in QA / Quality Engineering - Proven leadership of enterprise QA teams (10+ members) - Strong hands-on expertise in two or more : - Automation: Selenium, Playwright, Cypress - Performance: LoadRunner, JMeter, NeoLoad - API Testing: Postman, RestAssured - Experience with CI/CD pipelines and DevOps integration - Strong experience in Agile/Scrum delivery models - Holding Bachelor’s degree in Computer Science, Engineering, or a related is preferred. - Demonstrated ability to define and scale QA strategies - Strong stakeholder management and client-facing communication skills Preferred tooling experience - Experience in ServiceNow testing (ATF / platform testing) - Exposure to enterprise platforms (ERP, ITSM, cloud ecosystems) - Experience in managed services delivery models - Familiarity with hybrid testing models (manual + automation) Role expectation - Build and lead a scalable, automation-first QA practice - Own end-to-end quality outcomes across multi-project Agile delivery - Drive governance, tooling optimization, and measurable quality improvements - Act as the single point of accountability for enterprise QA excellence Role Overview We are seeking a QA Practice Head / Director to establish and lead a scalable, execution-driven Quality Engineering function for a large enterprise client. This role is accountable for end-to-end quality outcomes, driving an automation-first and continuous testing strategy, and building a high-performing QA practice aligned to Agile, multi-project delivery. You will lead a lean, IC-driven QA model, manage tooling and licenses (including performance platforms), and ensure predictable, high-quality releases across ~10 concurrent projects. Key Responsibilities 1. Quality Engineering Strategy & Leadership - Define and execute enterprise-wide QA strategy across: - Functional testing - Automation testing - Performance & non-functional testing - Establish QA governance frameworks, standards, and best practices - Drive transformation toward automation-first and continuous testing models - Align testing with business objectives and user expectations 2. Managed Testing Services Ownership - Own end-to-end QA delivery across enterprise platforms (e.g., ServiceNow, integrated systems) - Manage parallel Agile execution across ~10 active projects - Ensure strong coverage of: - Application-specific testing - End-to-end workflow validation across integrations - Own quality KPIs: - Release quality - Defect leakage - Cycle time and regression efficiency - Act as primary QA leader for client stakeholders 3. Test Strategy, Scope & Planning - Define test scope and objectives (functional, integration, regression, performance) - Implement risk-based and scenario-driven testing approaches - Establish defect management lifecycle, SLAs, and reporting standards - Ensure testability of requirements and early QA involvement 4. Tooling & License Management - Own and optimize the QA tools ecosystem, including: - Automation: Selenium, Playwright, Cypress - Performance: LoadRunner, JMeter, NeoLoad - API Testing: Postman, RestAssured - Test Management: JIRA, TestRail, ALM - Manage tool licensing, utilization, and cost optimization - Evaluate and introduce modern, scalable testing tools 5. Team Leadership & Operating Model - Lead and scale a 10–15 member QA team (functional + automation + performance) - Operate a flat, execution-driven IC model: - QAs independently own modules/projects - Minimal hierarchy, high accountability - Align QA capacity to multi-project sprint demand (1–2 projects per QA) - Mentor team and define clear capability and growth paths 6. Automation & Performance Engineering - Build and scale automation frameworks: - UI, API, regression automation - Ensure automation is embedded within QA roles (not siloed) - Define and execute performance testing strategy: - Load, stress, scalability, and reliability - Integrate testing into CI/CD pipelines for continuous delivery 7. Governance, Metrics & Reporting - Establish structured QA governance and sprint-level tracking - Define and track KPIs: - Test execution & coverage - Automation coverage - Defect density & leakage - Regression effectiveness - Performance benchmarks - Deliver executive-level dashboards and insights 8. Resource Planning & Transition Management - Plan QA capacity, skill mix, and environment readiness - Address capability gaps through onboarding and KT - Lead vendor transition (2-week window): - Recorded KT sessions - Documentation and test asset transition - Ensure rapid stabilization and continuity of delivery 9. Continuous Improvement & Innovation - Drive efficiency, cost optimization, and quality uplift - Introduce DevOps, AI-driven testing, and optimization practices - Build a scalable QA practice reusable across enterprise programs