Recruitment Manager

Minimum requirements

Role Overview

Looking for a Recruitment Manager to lead, develop, and drive performance within a team of 6+ Consultants. The role focuses on achieving branch revenue targets, maintaining exceptional client service standards, improving candidate quality, and ensuring operational excellence.

This is a hands-on leadership role requiring strong billing capability, people management skills, and a high-performance mindset.

Key Responsibilities

Team Leadership & Performance Management• Manage, mentor, and develop a team of Recruiters. • Set weekly, monthly, and quarterly KPIs aligned to revenue and activity targets. • Conduct weekly one-on-ones and performance review sessions. • Implement performance improvement plans where necessary. • Drive accountability, discipline, and a strong sales culture. Revenue & Business Development

• Achieve and exceed branch revenue and GP targets. • Identify new business opportunities within the Branch and surrounding markets. • Build and maintain strategic client relationships. • Monitor pipeline health and forecast monthly performance. Recruitment Delivery & Quality Control • Ensure all candidates submitted meet quality and compliance standards. • Oversee job allocation and workflow management. • Review CV submissions and client communications where necessary. • Maintain strong turnaround times and fill ratios. • Ensure consultants personally interview and qualify candidates before submission. Client Relationship Management • Manage key accounts and high-value clients. • Attend client visits and service review meetings. • Resolve escalations professionally and efficiently. • Ensure high client retention and satisfaction levels. Operational & Compliance Management • Ensure adherence to internal policies and recruitment best practices. • Monitor CRM/database accuracy and activity levels. • Oversee leave planning, team attendance, and productivity. • Drive ethical recruitment practices and POPIA compliance. Training & Development • Identify skills gaps and implement structured training plans. • Coach consultants on sourcing techniques, interview quality, objection handling, and closing techniques. • Support the onboarding of new consultants. Key Performance Indicators (KPIs) • Branch revenue and GP targets • Team activity levels (calls, interviews, submissions) • Placement ratios • Client retention rate • Consultant growth and retention • Quality of candidate submissions Minimum Requirements • 3-5+ years experience within a recruitment agency environment • 2+ years in a leadership or Senior Consultant role • Proven billing track record • Strong business development skills • Excellent leadership and coaching ability • Valid drivers license and own vehicle Competencies • Strong commercial acumen • Results-driven and performance-focused • High emotional intelligence • Ability to manage pressure and deadlines • Excellent communication and negotiation skills • Strong decision-making ability Consultant: Angie Botes - Dante Personnel Greenstone