Retention Associate - Sales & Customer Success

About

As a Retention Associate at Zomunk, you’ll play an important role in keeping users engaged, satisfied, and confident in continuing their journey with us. This role sits at the intersection of customer success and sales, focusing on building long-term relationships, improving renewals, and ensuring users get real value from the platform. You’ll work closely with internal teams to deliver a smooth, supportive, and high-quality user experience.

Key Responsibilities

• Support ongoing communication with users to strengthen satisfaction and retention.
• Work on initiatives that improve renewals, upgrades, and long-term engagement.
• Conduct follow-ups and feedback conversations to understand user sentiment and concerns.
• Collaborate with internal teams to ensure timely issue resolution and a seamless user experience.
• Identify opportunities to improve user loyalty, reduce churn, and increase lifetime value.
• Maintain accurate communication records and share actionable insights with the team.

Qualifications

• Strong verbal and written communication skills.
• Empathetic, confident, and proactive when engaging with users.
• Good organisational and multitasking abilities.
• Interest in customer success, retention, sales, and the travel industry.
• Ownership mindset with a focus on problem-solving and results.

Why Join Zomunk?

• Be part of a fast-growing travel-tech startup solving real travel pain points.
• Gain hands‑on experience in retention, customer success, and sales operations.
• Work in a growth‑focused environment that values ownership and execution.
• Opportunity to directly impact renewals, revenue, and user satisfaction.

Compensation

• Annual CTC: ₹2,40,000 – ₹4,20,000, performance‑based incentives in addition to fixed compensation.