Senior Client Success Manager

About BlitzNow

BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-

time experiences to their customers. We simplify scalability and unlock growth for new-age eCommerce brands by making Same-Day delivery more convenient, reliable, and affordable.

Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 30–40% increases in website conversions and 2x improvement in customer retention by partnering with BlitzNow. We are a fast-growing, execution-first team obsessed with delivery excellence.

About the Role

As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands – ensuring they scale and succeed with BlitzNow month on month.

This is a high-ownership, client-facing role at the intersection of data, relationships, and operations. If you love building deep client partnerships, are energised by revenue targets, and thrive in a fast-paced startup environment – this role is for you.

Key Responsibilities:-

1. Account Management & Retention

• Own end-to-end management of enterprise accounts after Sales handover • Build and maintain strong relationships with key stakeholders at each client • Monitor delivery SLAs and On-Time Delivery performance, aligning internal stakeholders to keep clients on track • Be the single point of contact for escalations and resolution across your portfolio

2. Revenue Growth

• Drive consistent Month-on-Month revenue expansion across your account portfolio • Identify and execute upselling and cross-selling opportunities within existing accounts • Pitch expansion of services to new cities, categories, or fulfilment models • Proactively manage churn risk and take ownership of account retention

3. Client Engagement

• Conduct regular face-to-face meetings with client stakeholders across supply chain, eCommerce, and leadership • Run structured business reviews presenting delivery performance and growth opportunities • Share inputs on network expansion aligned to client strategy and growth plans

4. Data & Reporting

• Analyse delivery performance across key lanes and share actionable insights with clients • Maintain accurate CRM records and contribute to MIS and performance reporting • Use data to drive strategic decisions and tell a compelling story to client stakeholders

What We are Looking For

Must Have

• Bachelor's degree with 2–4 years of experience in Key Account Management, Client Success, or B2B

Sales

• Prior experience in logistics, eCommerce, SaaS, or supply-chain-adjacent roles strongly preferred • Advanced MS Excel proficiency;

experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)

• Proven track record of owning revenue targets and growing accounts

You'll Thrive Here If You Are...

• Data-driven – comfortable with delivery analytics, performance metrics, and data storytelling • A relationship builder – proven ability to manage enterprise stakeholders including C-suite • Revenue-oriented – track record of expanding wallet share within existing accounts • An owner – you take full accountability, escalate smartly, and operate with minimal supervision • An effective communicator – clear and confident in both client-facing and internal settings • Adaptable – energised by fast-paced, ambiguous environments

Good to Have

• Understanding of same-day, express, or quick-commerce delivery operations • Experience managing delivery SLAs with D2C or eCommerce brands • Prior experience in an incentive-linked, target-driven account management role