Technical Solutions Specialist

About

Dbt Labs is on a mission to help analysts create and disseminate organizational knowledge. As a Technical Solutions Specialist, you’ll serve as a frontline problem solver, working deeply across our customer base to guide them through complex technical challenges with empathy, clarity, and precision. You’ll work at the intersection of technical troubleshooting, customer education, and internal escalation, and play a critical role in helping our users succeed.

Responsibilities

• Diagnosing and resolving technically complex issues related to dbt, SQL queries, templating languages (Jinja/Liquid), and cloud data platforms
• Clarifying customer goals and context before jumping into solutions — ensuring that any workaround or fix is anchored in what the customer truly needs
• Root cause analysis — narrowing down issues quickly and precisely, resulting in faster time-to-resolution or high-quality escalation to engineering
• Communication excellence — setting expectations, providing timely updates, and ensuring that even long-running cases resolve with high customer satisfaction
• Bringing others along — explaining why something is happening, not just what’s happening, in a way that builds trust and shared understanding
• Creating documentation and internal enablement material that help the broader team level up and improve efficiency across the support org

Success Looks Like

• You understand how dbt fits into the modern data stack, and how our users use dbt in concert with other tools like Snowflake, BigQuery, GitHub, Airflow, or Okta
• You consistently solve a high percentage of tickets, handle 6–10 cases per 4-hour shift, and reduce time-to-solution for users
• You escalate issues with precision, submitting clear, reproducible bugs or feature requests — not vague or misrouted cases
• Customers consistently rate you highly through CSAT surveys, even when their problems are complex or solutions take time
• Your documentation is referenced regularly by peers, indicating internal impact and knowledge leadership

Within 3 months

• You’ll be confidently handling support tickets, building internal documentation, and participating in team knowledge shares

At 6 months

• You’ll demonstrate growing ownership over support areas, contribute meaningfully to internal process improvements, and be a go-to person for certain technical topics

At 12 months

• You’ll be shaping our internal support playbooks, leading enablement sessions, and setting the foundation for a potential promotion path into Technical Support Engineer, Solutions Architect, or Product Support leadership — depending on your growth aspirations and the evolving needs of the business

• You’ll work on complex, high-impact problems in the analytics ecosystem

Join a collaborative, deeply curious, and humble support team that prioritizes learning and empathy. Access to a rich technical stack, supportive leadership, and the ability to have real influence on both product and process.

Benefits

• Equity Stake
• Unlimited vacation
• 401k w/3% guaranteed contribution
• Excellent healthcare
• Paid parental leave
• Home office stipend