Senior Customer Success Manager

About Verifi

Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software, we are revolutionizing the industrial construction space. We provide end-to-end solutions—from embedded sensors to cloud-based analytics—that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high-performance team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.

Responsibilities

• The Sr Customer Success Manager will take a leading role in the on-the-ground implementation of the Verifi product and training for our customers.
• They will work on implementing the initiatives that their respective account's Customer Engagement Manager and Customer management team have mutually agreed upon.
• This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.
• The Sr Customer Success Manager will be the face of Verifi at customer offices and plants.
• Training users, solving problems, and relaying information back and forth from the Customer Engagement to the Customer: ensuring our technology translates into real-world value and impact.

On-ground Execution & Stakeholder Management

• Implementing solutions for the customer aligned with plans and initiatives derived from Joint Business Plans with the Customer Engagement and the Lead Customer Success Managers
• Building long-term relationships with customers, ensuring that value needs are fulfilled, helping provide processes, structure, and value support
• Working directly with Field Service Managers and Field Service Technicians to bring value to the customer
• Monitoring competitor activity and ensuring appropriate actions are taken.
• Networking through active participation in industry association events and committee assignments

Strategy & Business Planning

• Works with Customer Engagement Manager to create processes and plans to promote value, derived from Joint Business plans with the customer
• Shape best practices for Verifi's Customer Success team by sharing timely and consistent reports, feedback, and experiences with the Customer Engagement Manager / Director of Customer Success
• Relay feedback across both hardware and software with the Customer Engagement Manager
• Actively works with Business Development, Field Service, and the Command Center to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues
• Coordinates initiatives with team members in Customer Success and Field Services while leading the implementation of the account plans and value actions.
• The assigned Account(s) initiatives and success will be the joint responsibility of the Customer Engagement Manager and the Sr Customer Success Manager

Requirements

Qualifications & Experience

• High school diploma or equivalent required; bachelor's degree in Engineering, Business, or a related field strongly preferred
• 7+ years of experience in business operations, sales, or project management preferred
• 3+ years of experience in ready-mix concrete or a similar industry preferred

Technical Skills

• Proficiency in Microsoft Excel and Outlook required
• Experience with data visualization tools such as Tableau or Power BI preferred

Communication Skills

• Fluency in English required; Spanish fluency is a strong plus

Physical & Work Environment Requirements

• Candidates must be based in the Nashville, Murfreesboro, or Smyrna, TN area, with up to 50% travel
• Ability to lift up to 50 pounds as needed
• Comfortable working in confined spaces when required

Saint-Gobain Benefits

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Savings Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program

Equal Employment Opportunity

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at ...@saint-gobain.com.