ServiceNow Developer and Administrator

Position Overview

• Oversee the technical design, configuration, and daily operations of the ServiceNow platform, ensuring high performance, security, and scalability.
• This hybrid role involves managing platform upgrades, writing custom scripts (JavaScript), integrating external applications, and translating business requirements into technical workflows.
• Combines senior-level development with high-level administrative oversight.
• Lead development, configure workflows, script (JavaScript), manage integrations (REST/SOAP), oversee system upgrades, ensure CMDB data quality, and enforce governance.

A Day In The Life

• Major Technical Proficiencies:

  • Expert-level knowledge of lists, forms, navigation, and core system properties.
  • Establish and enforce policies for development, access control (ACLs), and data management.
  • Mastery of JavaScript and ServiceNow-specific APIs like GlideRecord and GlideAjax.
  • Proficiency in building Business Rules, Script Includes, and Client Scripts.
  • Expertise in Flow Designer, Orchestration, and legacy Workflows.
  • Manage IntegrationHub, REST/SOAP APIs, Business Rules, ACLs, and MID Server configurations.
  • Define current-state and target-state architecture ensuring CSDM and ITIL v4 alignment.

• Communication & Reporting:

  • Gather requirements from business users.
  • Report project status, risks, and issues to management and stakeholders.
  • Collaborate with internal teams, vendors, and external partners.

• Process Governance & Continuous Improvement:

  • Maintain and evolve ITSM processes aligned with ITIL best practices.
  • Define and update SLAs, escalation paths, and communication templates.
  • Align incident thresholds with IT leadership.
  • Use Continual Improvement Management module for process efficiencies and automation.

• Analytics & Reporting:

  • Design and maintain Performance Analytics frameworks and executive dashboards.
  • Present insights during operational reviews and service reports.
  • Create dashboards and reports tracking key metrics like incident volume, duration, MTTR, SLA adherence, and recurrence.

You'll Come With

• Scope and Impact:

  • Coordinate and communicate all major incidents across the enterprise.
  • Manage platform hygiene including upgrades, CMDB health, and security logs.
  • Design complex, high-code solutions when out-of-the-box features are insufficient.
  • Establish governance policies ensuring ITIL and security compliance.
  • Improve operational efficiency through advanced Flow Designer automation and self-service portals.

• Education and Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 5+ years in Service Management with at least 4 years focused on ServiceNow Development and Administration.

• Platform Administration:

  • Manage day-to-day operations including user roles, data management, and access controls.
  • Conduct technical audits of mature environments.

• Advanced Development:

  • Build custom applications and features using JavaScript, Glide API, and Flow Designer.
  • Expertise in creating Business Rules, Script Includes, and Client Scripts.

• Strong background in ServiceNow and enterprise monitoring tools.

• Deep understanding of ITIL processes, especially Incident, Problem, and Change Management.

• Certifications:

  • ITIL Foundation or higher.
  • ServiceNow Administrator Certification (CSA).
  • ServiceNow Developer Certification (CAD).
  • ServiceNow Implementation Certifications (ITSM, CMDB & CSDM).

Benefits

• Competitive wages
• Flexible hours
• Associate discount
• Medical, dental, and vision coverage
• Life and disability insurance
• Paid time off
• Paid holidays
• 401(k) plan
• Training and development opportunities

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions are based on qualifications, education, job-related skills, relevant experience, and geographic location.