Senior Lead Engineer, IT Infrastructure

Overview

We are seeking a hands‑on, detail‑oriented Senior Lead Engineer, IT Infrastructure to join our team. This role is ideal for someone who enjoys a mix of IT support, hardware logistics, and data center work. The position will support our Morristown, NJ office and various data centers in New York, New Jersey, and Pennsylvania, providing end‑level support to ensure smooth daily operations across all sites, endpoints, and infrastructure equipment. You will be onsite in our Morristown, NJ office three days a week and will travel to remote sites when required. This position also requires on‑call rotational support.

Key Responsibilities

• EndUser & Endpoint Support, creating and performing ticket closures within Service Now.
• Provide onsite technical support for employees and the executive team in the Morristown, NJ office and periodic support for the NYC office.
• Manage, configure, and troubleshoot Windows and macOS endpoints.
• Administer and maintain devices through Microsoft Intune, including enrollment, compliance, and application deployment.
• Diagnose and resolve hardware, software, and network issues.
• Conference Room & AV Support – be available early morning to arrive onsite and test all equipment and resolve issues before meetings begin.
• Troubleshoot and maintain conference room equipment, ensuring meeting spaces remain fully operational.
• Data Center & Infrastructure Support – visit all Majesco data centers as needed to assist with hands‑on tasks.
• Rack, stack, cable, and label server and network equipment following established standards.
• Support and troubleshoot VMWare / Nutanix hypervisor technology as needed.
• Maintain a budget for peripherals and repairs.
• Own and manage IT processes (laptop purchases, order distribution, user onboarding/offboarding, legal hold requests) and keep procedures updated.

What you will bring

• 3–5+ years of IT support with equivalent hands‑on background.
• Strong knowledge of Windows, macOS, and common enterprise applications.
• Experience with Microsoft Intune and Jamf MDM/endpoint management platforms.
• Familiarity with conference‑room technologies (Teams Rooms, AV hardware).
• Ability to lift and move equipment (up to ~40 lb.) for data center and office tasks.
• Excellent communication, organization, and customer‑service skills.
• Valid driver’s license and ability to travel between offices and data centers.
• Experience with VMWare / Nutanix hypervisors.

Bonus Points

• Experience with Azure AD / Entra ID / AWS.
• Understanding networking concepts (VLANs, DHCP, DNS).
• Prior exposure to server hardware or data center environments.
• Knowledge of asset‑management best practices.

What Majesco Offers

Equal pay and transparency. Annual base salary range: $90,000 to $105,000. Comprehensive benefits package: medical, dental & vision insurance; employer‑funded HSA; FSA; short‑term/long‑term disability; life/AD&D insurance; 401(k); flexible time off; paid sick days & 11 paid holidays; paid parental/bonding leave; career anniversary leave and voluntary benefits.