Senior Operations Support Engineer (L2)

About

Sword Services Greece is an IT Services and Software Solutions provider company, driving EU Institutions and Global Leaders in their Digital & IT transformation. As part of the Sword Services Greece team, you'll leverage your expert IT competency to drive critical projects, ensuring rapid, precise delivery that consistently meets, and often exceeds, the expectations of our global clients.

We are currently seeking to recruit a high caliber, energetic individual to join our Software Development team, in Strasbourg as Senior Operations Support Engineer (L2). The successful candidate will work in a multinational environment on a multitude of tasks supporting our core business in Large Scale Information Systems. The company is currently expanding its activities, offering an optimum career advancement opportunity for the successful candidate who should combine a relevant educational and professional background, with enthusiasm and eagerness.

What you will do

• Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders;
• Lead technical investigations, root-cause analyses and post-incident reviews, ensuring that corrective and preventive actions are implemented;
• Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection;
• Coordinate preventive-maintenance initiatives and environment optimisation, ensuring compliance with the Contracting Authority’s operational and security baselines;
• Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams;
• Prepare operational reports, capacity analyses and improvement recommendations;
• Contribute to automation and efficiency initiatives within the operations landscape.

Technical skills required

• BSc's degree in Information Technology, Computer Science or any other relevant field;
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations.
• Demonstrated experience in supporting containerised and cloud-native production environments;
• Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management;
• Experience in the operation and optimisation of middleware and integration technologies, including API gateways, messaging, event-streaming, data-transformation and identity-management platforms;
• Advanced proficiency with observability, logging and performance-monitoring tools;
• Strong understanding of automation frameworks, version control and artefact-management solutions supporting operational efficiency;
• Solid experience with Linux/Unix systems, container orchestration, and CI/CD integration;
• Ability to perform capacity planning, performance trend analysis, and operational risk assessment;
• Proven competence in scripting and automation for operational tasks;
• Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates;
• In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools, as defined or agreed by the CA;
• Certifications (preferred): ITIL Intermediate or Managing Professional, advanced Linux, cloud or container certification.

Behavioral Attributes

• Self Development: Shows eagerness to grow and achieve more in respective area of expertise;
• Adaptability / Flexibility: Shows ability to cope with fast changing technologies and requirements;
• Solution focused mindset: Focus on work quality results with attention to detail and delivery of tasks within agreed deadlines;
• Focus on Customer either internal or external;
• Creativity & Initiative: Proposes ideas and solutions to existing ways of working, takes initiatives, identifies risks and works proactively;
• Teamwork: Collaborates effectively & efficiently with various diverse and geographically distributed work teams;
• Accountability: Shows strong sense of responsibility and ownership of the activities assigned.

Our Culture

At Sword, our values define how we behave towards our colleagues and clients, and that is Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily life at our Sword Services Greece Experience page on LinkedIn.

Please submit your CV in English. All applications will be treated as strictly confidential.

At Sword we are dedicated to fostering a diverse and inclusive workplace and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

If you don't tick all the boxes but feel you have some of the relevant skills and experience, we're looking for, please do consider applying and highlight your transferable skills and experience. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.