Senior Oracle WebLogic Support Engineer

Position Title

Senior Advanced Services Engineer, CSS Tech Delivery, WLS

Overview

• Available to work in 24X7 capability.

Responsibilities

• Install, configure, and Administer Oracle WebLogic Server
• Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config.
• Good WebLogic troubleshooting skills.
• Worked on WebLogic upgrades and patching.
• Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic.
• Good communication and customer management skills.
• Sharp technical troubleshooting skills.
• Good understanding of support processes.
• Ability to manage escalated technical situations & develop action plans.
• Ability to spot proactive services that benefit of customer.
• Ability to facilitate issues with Development and Support.
• Strong analytical skills.
• Some travel may be required.
• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
• A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As an Advanced Support Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.
• You should be highly experienced in some Oracle products and several platforms that are being supported.
• You will be expected to work with only general guidance from management while advising management on progress/status.
• Job duties are varied and complex utilizing independent judgment. May have project lead role.
• Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

Requirements

• At least 7 plus years of experience with Oracle WebLogic Administrator/Consultant/Support Engineer
• BE/BTech and/or MS in Computer Science or equivalent preferred
• Oracle WebLogic / SOA / OCI Certification - Preferred
• Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus!
• Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
• Sharp technical troubleshooting skills.
• Good understanding of support processes.
• Ability to manage escalated technical situations & develop action plans.
• Ability to spot proactive services that benefit of customer.
• Ability to facilitate issues with Development and Support.
• Strong analytical skills.
• Some travel may be required.

Career Level

IC3

About Oracle

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation‑request_mb@oracle.com or by calling 1‑888‑404‑2494 in the United States.

Equal Employment Opportunity

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Experience Level

Senior Level