Senior Pre-Sales & Customer Success Manager (GCC)

About

We are seeking a commercially strong, technically capable, and client‑facing Senior Pre‑Sales & Customer Success Manager for our Client, a leading provider of guest experience and visitor engagement solutions across GCC and international markets. This is a hybrid revenue + relationship ownership role, responsible for:

• Managing strategic GCC accounts
• Driving renewals and upsells
• Representing company confidently in front of enterprise clients

The ideal candidate combines consultative solution selling skills with strong customer success ownership and executive‑level presence.

Key Responsibilities

Pre‑Sales

• Partner with the sales team during the pre‑sales phase to understand client needs, technical requirements, and business objectives.
• Conduct product demos, solution presentations, and discovery workshops.
• Translate technical capabilities into clear business value propositions.
• Support RFP/RFI/RFQ responses with both commercial and technical input.
• Work closely with product and technical teams to ensure solution feasibility and proper scoping.

Customer Success & Account Management (GCC Focus)

• Own and manage a portfolio of GCC enterprise clients.
• Act as the primary customer‑facing representative of the company post‑sale.
• Build strong C‑level and senior stakeholder successful onboarding, adoption, and long‑term product customer health metrics and proactively prevent churn.

Renewals, Upsell & Expansion

• Take full ownership of contract renewals and commercial discussions.
• Identify upsell and cross‑sell opportunities within existing accounts.
• Drive revenue retention and account growth.
• Lead pricing discussions and renewal clear renewal forecasting and pipeline visibility.

Representation & Client Engagement

• Represent the company professionally in executive meetings, site visits, and industry events across GCC.
• Act as a trusted advisor, not just a vendor.
• Deliver confident presentations to decision‑makers and technical stakeholders.
• Travel within GCC when required.

Requirements & Profile

• 5+ years of experience in B2B technology environments (SaaS, analytics, guest experience, hospitality tech, or similar).
• Pre‑sales or solution consulting
• Customer Success or Account Management
• Contract renewals and commercial ownership
• Strong technical understanding (API integrations, data flows, system architecture basics, CRM/analytics platforms).
• Ability to speak both business and technical language comfortably.
• Experience working with GCC enterprise clients.
• Strong executive presence and confident communication skills.
• Commercial mindset with revenue retention and growth focus.
• Fluent English is mandatory; Arabic is a strong advantage.

Ideal Personality Fit

• Relationship builder with commercial instinct
• Confident, polished, and client‑facing
• Strategic thinker with operational discipline
• Revenue‑minded but customer‑centric
• Able to balance technical detail with business impact
• Strong ownership mindset: “From pre‑sales to renewal”