Senior Product Manager

About

• Get AI-powered advice on this job and more exclusive features.
• Executive Search via Avatar. Flexible Europe/UK base with travel.
• We are exclusively retained to recruit a Senior Product Manager for a global iGaming technology leader.

Role

Senior Product Manager - Player Account Management (PAM) Platform - iGaming

Responsibilities

Product vision and platform strategy

• Set the North Star for a modular, multi‑market PAM: fast onboarding, airtight compliance, resilient wallet/ledger, efficient payments, and extensibility for bonuses and CRM.
• Shape the domain model and core capabilities at a product level: player identity, session/SSO, KYC/EDD workflows, wallet/ledger behaviours, limits, self‑exclusion, cashier, withdrawals, dispute and chargeback handling, and auditability.
• Slice work into vertical increments that prove the system end‑to‑end (e.g. register → verify → deposit → play session → withdraw) to surface risks early.

Commercials and ROI

• Build business cases and budgets: PSP fees, KYC/AML costs, fraud loss assumptions, bonus liability, ops headcount, hosting/observability, and certification costs.
• Track and improve unit economics: payment acceptance rate and cost per transaction, verification pass time/cost, chargeback rate, withdrawal SLA, bonus ROI, cost‑to‑serve per active player.

Build vs buy and vendor ecosystem

• Lead RFPs and negotiate with KYC/AML vendors, PSPs/orchestrators, fraud tools, device fingerprinting, messaging/CRM, and reporting partners.

Regulatory, certification, and risk

• Own the product requirements matrix per jurisdiction (e.g. UKGC, MGA, NJ DGE, ON AGCO).
• Plan and execute lab certifications (e.g. GLI, eCOGRA, iTech Labs) in partnership with Engineering and Compliance.

Operational readiness

• Specify the back‑office console: case management for KYC/AML, payment approvals, limits/exclusions, bonus granting, refunds, manual adjustments with dual control and full audit logs.
• Design reconciliation flows, dispute/chargeback handling, incident response, and support playbooks; align with Finance, Risk/Fraud, and CS.

Data, observability, and experimentation

• Define the event taxonomy and data contracts for funnels, risk signals, and regulatory reporting.
• Baseline KPIs; run pilots and A/Bs where appropriate without slowing certification or compliance.

Delivery leadership

• Write BRDs, user stories, acceptance criteria; run backlog rituals with engineering; accept features in environments that mimic production and meet NFRs (latency, reliability, observability, RTO/RPO).
• Make trade‑offs explicit and evidence‑based.

Stakeholder management

• Partner daily with Compliance/Legal, Payments/Finance, Risk/Fraud, Marketing/CRM, VIP, CS, and Data/BI.
• Communicate clearly from the board to the squad; set OKRs, publish roadmaps, and create transparency on risks, costs, and timelines.

Experience we’re looking for

• 7‑10+ years in product management with a track record of taking complex, regulated, transactional products from concept to live. iGaming PAM experience is ideal; high‑scale fintech/payments/wallets also relevant.
• Direct ownership of at least two greenfield or replatform deliveries in areas such as: KYC/AML flows and case tooling, payment orchestration and PSP integrations, wallet/ledger and reconciliation, responsible gaming controls, regulatory reporting and audits, bonus/promotion engines.
• Proven commercial and operational outcomes: improved acceptance rates and fee mix, reduced verification time/cost, lower chargebacks/fraud loss, faster withdrawals without compliance breaches, increased retention/LTV, successful lab/regulatory certifications.
• Hands‑on operator: you draft BRDs and stories, join vendor calls, sit with Customer Support/Fraud to hear pain first‑hand, validate hypotheses with data, run UAT yourself, and jump into incident triage with engineering when needed.
• Fluent partnering with senior engineers on APIs, event‑driven architectures, data models, and non‑functional requirements.
• Comfortable building under regulatory scrutiny and fixed certificatio