Senior UX Designer (Senior Consultant, Experience & Design)

About This Role

Fearless is seeking a Senior UX Designer to support a large-scale federal workforce training and learning management program. This role is responsible for designing intuitive, accessible, and user-centered digital experiences that support training delivery, system navigation, and overall platform usability for a diverse national user base.

The Senior UX Designer will apply Human-Centered Design (HCD) principles to understand user needs, identify pain points, and translate insights into effective design solutions. This role works closely with stakeholders, developers, and instructional design teams to ensure that system enhancements and training interfaces are both functional and easy to use.

We are looking for someone who is thoughtful, user-focused, and experienced in designing for complex systems—someone who can balance usability, accessibility, and technical constraints while improving the overall user experience.

At Fearless, the Senior Consultant combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership. This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions. The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs.

Responsibilities

• Conduct user research activities including interviews, usability testing, and analysis of user behavior to inform design decisions.
• Apply Human-Centered Design (HCD) methodologies to identify user needs, pain points, and opportunities for improvement across the LMS and training platforms.
• Design user interfaces and user experiences for web-based applications, ensuring usability, consistency, and accessibility.
• Develop wireframes, prototypes, and user flows to communicate design concepts and support iterative development.
• Ensure compliance with accessibility standards, including Section 508 requirements, across all user interfaces and digital content.
• Collaborate with business analysts, developers, and instructional design teams to translate requirements into user-centered design solutions.
• Participate in Agile ceremonies, providing design input during backlog refinement, sprint planning, and reviews.
• Incorporate user feedback and usability findings into continuous design improvements.
• Support the development of design standards, style guides, and reusable UI components.
• Evaluate existing system interfaces and recommend enhancements to improve usability and user satisfaction.
• Ensure alignment between user experience design and training objectives, including ease of navigation and content accessibility
• Create and maintain design system components for the application web ecosystem; ensure consistency with CMS branding and accessibility standards.
• Collaborate with ISD, content authors, and platform engineers to translate user needs into implementable UI/UX requirements

Place of Performance & Travel Requirements

• While this role is primarily remote, the individual must be available to attend in-person customer meetings at the client's headquarters in Baltimore, Maryland, as needed.
• The individual in this role will support approximately three in-person events annually within the greater Baltimore metropolitan area. These events range from one to five days in length and require full on-site participation.

The Impact You Will Create in this Role

Fearless Impact:

• Collaborates with cross functional teams
• Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization
• Earn the trust of your customer and teammates by delivering world class services.
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.

Fearless Customer Impact:

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success

Work Experience

PROJECT SPECIFIC SKILL AND EXPERIENCE REQUIREMENTS

• Minimum of 7 years of experience in UI/UX design, Human-Centered Design, or related disciplines.
• Proven experience applying HCD methodologies, including user research, usability testing, and iterative design.
• Experience designing for web-based.