Service Desk Engineer: Microsoft 365

About Us

We are not just an IT service provider. We are a team that makes SMEs in German-speaking Switzerland more digitally successful. We focus on supporting and actively guiding medium-sized companies and stand for modern Microsoft technologies, recurring services, and AI IT security.

With us, the best argument counts, not the job title. You can take responsibility, ideas are heard, and co-determination is not a buzzword but everyday life. We stand for honest feedback and a healthy error culture. Our average age? 30 years.

Why iTrust?

We are not just an IT service provider. We are a team that makes SMEs in German-speaking Switzerland more digitally successful. We focus on supporting and actively guiding medium-sized companies and stand for modern Microsoft technologies, recurring services, and AI IT security.

With us, the best argument counts, not the job title. You can take responsibility, ideas are heard, and co-determination is not a buzzword but everyday life. We stand for honest feedback and a healthy error culture. Our average age? 30 years.

Responsibilities

• You are the first point of contact for IT inquiries, providing 1st and 2nd level support to our SME clients, and carrying out on-site support assignments for clients as needed.
• You support our Platform Engineers and Solution Architects in their daily work for our clients and all our employees with internal technical concerns.
• You forward complex technical and coaching-specific inquiries to our technology or coaching experts.
• You assist with operational and maintenance tasks, monitor monitoring and data backups, and familiarize yourself with the latest technologies (focus on Microsoft 365, Azure, PRTG, Copilot, and Veeam).
• You actively participate in internal projects and process optimizations.

Qualifications

• You work independently, structured, and process-oriented with a high sense of service and quality.
• You are a communicative team player, love solving problems, and enjoy pitching in within an ambitious team.
• You excel with good knowledge of modern system solutions in the Microsoft environment and have experience in network support.
• You have completed training in the ICT sector (ICT professional, IT apprenticeship EFZ, or equivalent).
• Ideally, you have already gained initial experience in a Service Desk – but this is not a must.
• You communicate confidently in German and English.

We look forward to your application.