Service Desk Engineer - Tier 1

Job description

We are looking for a • *dynamic and experienced Service Desk Engineer**

to join our team as an onsite resource in Mokopane. This is an • *office-based role with onsite support responsibilities**

. You will perform support onsite as a top priority and support other client remotely on the service desk as a second priority. • *Qualifications & Certifications** • **Degree/Diploma in Technology** • **N+ Certification** • **Microsoft Certifications**

in: • Office 365 • SharePoint • Security • Teams • *Required Skills & Experience** • **4+ years of professional IT experience** • **Expertise in basic networks and firewalls**

, including: standard gateway routers, switches, wireless (Bonus is experience with, SonicWall, FortiGate, PF Sense, and Untangle) • **Familiarity with security best practices** • **Comprehensive understanding of email technologies**

: POP, IMAP, Exchange • **Connectivity technologies knowledge**

: ADSL, LTE, Fibre • Understanding of PPPOE, APN, and static routing • **Domain management skills**

, including: Domain registration processes and DNS record types • **Experience in Microsoft 365 migrations**

, covering: Exchange Online, SharePoint Online, Teams, OneDrive for Business • **Strong troubleshooting skills**

for: PC, laptop hardware/software issues and Windows 7 to Windows 11 • **Excellent communication, organizational, and time management skills** • **Ability to work under pressure and adapt to a fast-paced environment** • **Strong task tracking and multitasking ability** • *Key Responsibilities** • *Technical Support & Troubleshooting** • Provide support onsite where physical assistance is required • Support onboarding and offboarding of staff members • Manage and maintain stock and spare equipment • Perform daily checks and report back to the service desk on daily findings • Review and test recovery plans for onsite legacy systems • Collaborate closely with the Service Desk team to diagnose and resolve issues related to: • Password resets (AD, M365, VPN) • System unlocks • Microsoft Office applications • Workstation and server performance • Firewalls and network devices • Security best practices • Email technologies (POP, IMAP, Exchange) • Wi-Fi and connectivity issues • Office 365 services (Exchange, OneDrive, SharePoint) • Printer and scanning support • *Helpdesk & Ticket Management** • Log, track, and resolve support tickets • Maintain clear communication with clients throughout the process • Create and maintain knowledge base articles • Manage service calls and calendar appointments • *Why Join Us?** • Work in a • *fast-paced and dynamic environment** • Gain exposure to • *cutting-edge technologies** • Be part of a • *supportive and skilled team**

If you meet the requirements and are passionate about IT support, • *apply now!**