Service Desk Support Engineer

Company Description

SUMS CorpSolutions is a leading provider of scalable and sustainable people capability solutions, assisting organizations in enhancing their HR systems and processes. By delivering consulting and advisory services, we support businesses in building people strategies, achieving operational excellence, and driving efficiencies. As a reliable and customer-focused partner, we utilize cutting-edge research, technology, and training solutions to help customers improve profitability and human capital development. Our solutions extend beyond traditional classroom approaches to address diverse HR challenges.

Role Description

This is a full-time, on-site role for a Service Desk Support Engineer, located in Bengaluru South. The Service Desk Support Engineer will provide technical assistance and support for users, addressing hardware and software issues. Responsibilities include troubleshooting, resolving technical problems, assisting in customer support inquiries, managing field services, and ensuring timely assistance to maintain business continuity.

Qualifications

• Proficiency in Customer Support and Customer Service to address user queries effectively and maintain a high level of user satisfaction
• Strong skills in Troubleshooting and Technical Support to resolve hardware and software issues promptly
• Experience in Field Service operations to provide on-site technical assistance and support as needed
• Excellent communication skills to explain technical concepts to non-technical users
• Ability to work under pressure with strong problem-solving and time management skills
• Familiarity with Service Desk software and remote troubleshooting tools is a plus
• Degree in IT, Computer Science, or a related field, or equivalent practical experience