Senior ITOM Consultant

Role Overview

As a Senior ITOM Consultant, you will be the primary architect and technical lead for enterprise-scale IT operations. You will focus on transforming how organizations monitor, manage, and optimize their digital infrastructure. This role is 100% remote within the United States and requires a blend of deep technical expertise in ServiceNow ITOM, process re-engineering, and executive-level stakeholder management.

Key Responsibilities

• Solution Architecture: Lead the design and end-to-end implementation of ITOM suites, including Discovery, Service Mapping, Event Management, and Cloud Provisioning.
• CMDB Governance: Technical ownership of the Configuration Management Database (CMDB), ensuring a "single source of truth" for all IT assets and their relationships.
• Automation & Orchestration: Build complex workflows using Flow Designer and IntegrationHub to automate routine IT tasks and remediate infrastructure alerts.
• Client Advisory: Conduct design workshops with stakeholders to translate business requirements into technical user stories and long-term roadmaps.
• Hybrid Cloud Management: Optimize visibility and spend across multi-cloud environments (AWS, Azure, GCP) and on-premises data centers.

Technical Qualifications

• Experience: 8+ years in IT infrastructure or operations, with at least 4 years specifically focused on ServiceNow ITOM implementations.
• Certifications (Required):
  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) in Discovery and Service Mapping
• Certifications (Preferred):
  • CIS – Event Management
  • ITIL v4 Foundation or higher
• Scripting Skills: Advanced proficiency in JavaScript, GlideScript, and working with REST/SOAP APIs.
• Infrastructure Knowledge: Strong understanding of networking (TCP/IP, SNMP), server OS (Windows/Linux), and virtualization (VMware, Nutanix).

Soft Skills & Remote Requirements

• Leadership: Ability to mentor junior developers and lead partner delivery teams.
• Communication: Exceptional ability to explain technical debt and ROI to C‑suite executives.
• Remote Proficiency: Proven track record of managing complex projects via Zoom, Slack, and Jira without in-person oversight.