Site Reliability Engineer

Hybrid Position

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Essential Functions

• Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
• Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
• Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
• Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
• Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
• Actively maintain a thorough understanding of system architecture, applications, and related integrations. Partner with the Platform team to understand and improve system monitoring and alerting.
• With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance.

Minimum Qualifications

• Bachelor’s degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination of experience and education.
• 3 years’ experience in technical operations support role.
• 3 years’ experience with enterprise cloud platforms.
• Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.

Preferred Qualifications

• 5 years’ experience in technical operations support role.
• Experience with AWS.
• Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
• Experience in an agile development environment.