Site Reliability Engineer II

Key Responsibilities

• Building software applications
  Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area
  Is responsible to refactor and simplify code by introducing design patterns when necessary
  Is responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy
  Has sufficient knowledge to write readable and reusable code by applying standard patterns and using standard libraries
  Has sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices

• Software Systems Design
  Has sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologies
  Has sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systems
  Has sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standards
  Has sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements

• End to End System Ownership
  Has sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated
  Has sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs
  Has sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks
  Is responsible to independently manage an application or service by working through deployment and operations in production
  Has sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practises

• Technical Incident Management
  Has sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLA
  Has sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysis
  Has sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues

• Automation and toil reduction
  Has sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scaling
  Has sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay current
  Has sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency

• Monitoring and Alerting improvements
  Has sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planning
  Has sufficient knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics

• Critical Thinking
  Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.
  Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale.

• Continuous Quality and Process Improvement
  Has sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards.
  Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.

• Effective Communication
  Has sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience
  Has sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening
  Has sufficient knowledge to ask relevant (follow‑up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques

• Architectural Guidance
  Has sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape
  Has basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder

Communication

Stakeholder

• Track Members
• Product Stakeholders
• Peers

Type

• Cooperation - Information
• Cooperation - Persuasion
• Cooperation - Persuasion

Frequency

• Continuous
• Frequent
• Frequent

Level of Education

• Bachelor degree

Years of Relevant Job Knowledge

• Broad Job Knowledge (3 - 5 years)

Requirements of Special Knowledge/Skills

• Building Software Applications
• Software System Design
• End to End System Ownership
• Technical Incident Management
• Operations (Automation & Toil)
• Observability (Monitoring & Alerting)
• Critical Thinking
• Continuous Quality & Process Improvement
• Effective Communication
• Architectural Guidance

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Pre‑Employment Screening

If your application is successful, your personal data may be used for a pre‑employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre‑employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.