SMART360 - Customer Success & Implementation Intern

🏢 About Bynry

At Bynry Inc., we’re on a mission to make utilities smart, reliable, and affordable. Our product, SMART360, is a cloud platform that helps Water, Electric, Gas, and Sub-Metering utilities modernize billing, field operations, and customer service — fast and affordably.

💡 By 2030, we aim to equip 1,000 utilities and impact 10 million households with modern, connected technology.

📊 Our Impact So Far: • 💧 850K+ consumers served • ⚡ $500M+ in billing data processed annually • 🏙️ 10+ utilities across 11 cities empowered • 🌱 Supporting UN SDGs 6, 8, 9 & 11

🚀 About the Role

At Bynry, implementation and support are the two engines that power customer success. As an Implementation & Support Intern, you’ll get hands-on experience working across both — helping utility customers onboard to our SMART360 platform, ensuring smooth configuration, data setup, and reliable system performance post-go-live.

You’ll collaborate with experienced Implementers, Support Engineers, and Customer Success Managers — learning how SaaS systems are deployed, tested, and supported for mission-critical utility operations.

This is a great opportunity for someone looking to start their career in SaaS delivery, business systems, or customer success.

🧩 What You’ll Do

Implementation Learning & Support • Assist in configuring SMART360, uploading data, and validating accuracy. • Help prepare UAT environments and track customer feedback during testing. • Support go-live activities and document configuration steps and outcomes.

Customer Support & Operations • Log, track, and triage customer-reported issues (L1 tickets). • Reproduce and analyze reported issues, and collaborate with L2/L3 teams for resolution. • Document resolutions and update the internal knowledge base. • Maintain ticket hygiene, SLA tracking, and clear internal communication.

Cross-Functional Collaboration • Coordinate with Product, Engineering, and Customer Success teams for implementation and support follow-ups. • Participate in weekly project and RCA (Root Cause Analysis) meetings. • Capture learnings and contribute to improving onboarding and support playbooks.

📊 What Success Looks Like • Successful completion of assigned implementation and support tasks within timelines. • Positive feedback from mentors, team leads, and customers. • Quality documentation with minimal rework. • Demonstrated ownership and problem-solving ability. • Readiness for full-time offer based on performance and attitude.

🧠 What You’ll Bring • Bachelor’s degree (Engineering, Computer Science, IT, or related field) – final-year or recent graduate. • Basic understanding of SaaS products, data flows, and APIs. • Familiarity with SQL, Excel, or JSON/XML (good to have, not mandatory). • Strong analytical thinking and a curiosity to learn technical systems. • Good communication skills – both verbal and written. • A proactive, detail-oriented, and team-first attitude.

🌎 Why Join Bynry • Learn directly from implementation and support experts in the SaaS for utilities domain. • Gain exposure to real customer projects, tools, and systems. • Be part of a young, fast-growing company building SMART360 — a platform transforming how small and mid-sized utilities work. • Potential to convert into a full-time Implementation or Support Engineer role after internship.

🧭 In One Line

An Implementation & Support Intern at Bynry learns how to turn contracts into working systems — and keep them running flawlessly.