Solutions Engineer

About First Quality

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations.

Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better(R).

The Team

The Network / Voice Team within Infrastructure provides strategic direction, technical/functional expertise, and platform management for First Quality’s wired and wireless network and firewall solutions which include: LAN/WAN, Wireless LAN and related components, Firewalls, and tools and platforms that support the networking and security systems at First Quality.

The Role

The Solutions Engineer, as a key member of the team, provides functional and technical leadership for the delivery of First Quality’s IT Infrastructure.

This position is responsible for the delivery of assigned systems and technologies. The person in this role will interact with team members at manufacturing sites and data centers as well as work directly with the Network Architect to develop functional specifications and execute on the delivery of solutions including integration with other FQ systems and infrastructure.

This position serves as the “builder” for wireless network services and, as such, is responsible for service transition to the Support organization and serves as the critical support escalation point for these services. The person in this position owns their assigned system(s) and interacts with all divisions and departments within First Quality.

The person in this position will work closely with the leaders and associates of First Quality’s IT and Security organizations to maintain a complete end-to-end Infrastructure systems lifecycle (architecture to delivery to support). As such, proven evidence of being a team player is critical for success in this role.

This individual will maintain and emphasize a balance of the People, Process, Technology, and Data aspects surrounding the wireless network infrastructure and ensure all are accounted for in any designs, implementations, and operation.

Responsibilities

• Primary responsibility for architecting and implementing enterprise class wireless networks in high-density environments, ensuring uptime and scalability both in the office, manufacturing, and warehouse space.
• Works closely with the Network Architect to create functional specifications, and low-level technical designs.
• Delivers and implements wireless solutions which meet the processing capacity and stability needs of the First Quality business.
• Improve throughput, reduce latency, and enhance user experience through advanced tuning and monitoring of the network and devices.
• Diagnoses and resolves connectivity issues across switches, routers, wireless controllers, and access points as well as all wireless endpoints including but not limited to laptops, printers, tablets, mobile devices, RF guns, Self-Guided Vehicles (SGV), and IoT devices.
• Integration of IoT devices, private 5G networks, and cloud-managed wireless solutions.
• Creates test plans, test scripts, and executes to ensure the services operate as expected.
• Leads wireless security remediation activities, reducing vulnerabilities, and ensuring compliance.