Solutions Engineer – Wireless Networking

About

We are seeking a Solutions Engineer – Wireless Networking for our First Quality Enterprises company working remotely.

The Network / Voice Team within Infrastructure provides strategic direction, technical/functional expertise, and platform management for First Quality’s wired and wireless network and firewall solutions which include: LAN/WAN, Wireless LAN and related components, Firewalls, and tools and platforms that support the networking and security systems at First Quality.

The Solutions Engineer, as a key member of the team, provides functional and technical leadership for the delivery of First Quality’s IT Infrastructure.

This position is responsible for the delivery of assigned systems and technologies. The person in this role will interact with team members at manufacturing sites and data centers as well as work directly with the Network Architect to develop functional specifications and execute on the delivery of solutions including integration with other FQ systems and infrastructure.

This position serves as the “builder” for wireless network services and, as such, is responsible for service transition to the Support organization and serves as the critical support escalation point for these services. The person in this position owns their assigned system(s) and interacts with all divisions and departments within First Quality.

The person in this position will work closely with the leaders and associates of First Quality’s IT and Security organizations to maintain a complete end-to-end Infrastructure systems lifecycle (architecture to delivery to support). As such, proven evidence of being a team player is critical for success in this role.

This individual will maintain and emphasize a balance of the People, Process, Technology, and Data aspects surrounding the wireless network infrastructure and ensure all are accounted for in any designs, implementations, and operation.

Responsibilities

• Primary responsibility for architecting and implementing enterprise class wireless networks in high-density environments, ensuring uptime and scalability both in the office, manufacturing, and warehouse space.
• Works closely with the Network Architect to create functional specifications, and low-level technical designs.
• Delivers and implements wireless solutions which meet the processing capacity and stability needs of the First Quality business.
• Improve throughput, reduce latency, and enhance user experience through advanced tuning and monitoring of the network and devices.
• Diagnoses and resolves connectivity issues across switches, routers, wireless controllers, and access points as well as all wireless endpoints including but not limited to laptops, printers, tablets, mobile devices, RF guns, Self-Guided Vehicles (SGV), and IoT devices.
• Integration of IoT devices, private 5G networks, and cloud-managed wireless solutions.
• Creates test plans, test scripts, and executes to ensure the services operate as expected.
• Leads wireless security remediation activities, reducing vulnerabilities, and ensuring compliance with industry standards.
• Develops all the required technical documentation, drawings, and release notes content at time of delivery to be provided to Operations Team for ongoing support.
• Responsible for service transition to the support team including, but not limited to, knowledge transfer sessions and documentation review.
• Creates any necessary user training or guide materials.
• Provides updated and timely status reports to Project Managers or Solutions Architects.
• Participates in Budget Process and Financial Management of the hardware, platforms, and services responsible for.
• Attends customer/internal customer facing meetings as required.
• Ensures adherence to IT Architecture principles and guidelines.
• Acts as a Level 3 escalation for support activities.
• Collaborates with outsourced partners in delivery of network and voice services.
• Delivers effective communications both written and verbal.
• Updates job knowledge by attending educational opportunities and training events.
• Will primarily be focused on wireless network technologies but also contribute on the…