Sr. Sales Professional_Agri Business

Job Description

Key Responsibilities:

Agri Service Operations Management

• Oversee complete service operations including installation, maintenance, and repair. • Ensure timely and efficient after-sales service delivery aligned with organizational standards.

Team Leadership & Development

• Lead and manage a team of 40+ service engineers and technicians. • Conduct regular performance reviews, identify skill gaps, and implement training programs.

Customer Satisfaction & Relationship Management

• Ensure prompt resolution of customer complaints within defined timelines. • Drive a customer-centric culture with strong focus on KPIs such as Call Closure Time, Net Satisfaction Score (NSS), and Digital Complaint Closure.

Service Network Expansion & Vendor Management

• Identify, appoint, and manage third-party service providers and technicians. • Expand and optimize service network coverage for improved turnaround time.

Technical Support & Training

• Build and strengthen technical capabilities of the service team. • Develop and deliver structured training programs for new product launches and ongoing skill enhancement.

Cost Control & Budgeting

• Manage spare parts inventory effectively to avoid shortages and delays. • Ensure adherence to budget, service processes, and compliance standards.

Service Excellence & Innovation

• Drive digital retrofit and modernization service revenue. • Continuously improve service quality through innovation and process optimization.

Customer Insights & Product Feedback

• Understand challenges faced by farmers and identify their unmet needs. • Provide actionable feedback to improve products, services, and support development of new solutions.

Required Skills

['After Sales Service']

Additional Information

Candidate Profile

• 10–12+ years of experience in after-sales service within agricultural products/equipment industry. • Proven track record in managing large service teams and operations. • Strong understanding of rural customer needs, especially farmers’ pain points. • Experience in service KPIs, vendor management, and service network expansion. • Excellent leadership, problem-solving, and communication skills.