Operations and Support Lead

About Sonepar

Sonepar is an independent family‑owned company standing as the world leader in B‑to‑B distribution of electrical equipment, solutions, and services. In 2024, Sonepar achieved sales of €32.5 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets. Sonepar’s 46 000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations.

Role Overview

The Operations and Support Lead ensures the stability, reliability, and performance of the organization’s digital platform. This role combines operational leadership with Site Reliability Engineering principles to improve system resilience, scalability, and efficiency. The position involves managing day‑to‑day operations, incident response, and driving automation and reliability initiatives across the platform.

Key Responsibilities

Platform Operations & Reliability

• Monitor and maintain platform health, availability, and performance.
• Apply SRE principles to improve reliability, scalability, and fault tolerance.
• Define and track Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.
• Implement proactive capacity planning and performance tuning.
• Drive continuous improvement in support processes and customer satisfaction.

Incident & Problem Management

• Lead resolution of critical incidents and coordinate cross‑functional response.
• Conduct root cause analysis and implement preventive measures.
• Utilize advanced monitoring, observability tools, and trend analysis to identify potential issues before they impact service availability.

SRE‑Specific Missions

Automation & Tooling

• Develop and maintain automation scripts for deployment, monitoring, and recovery.
• Reduce manual operational tasks through Infrastructure as Code (IaC) and CI/CD pipelines.

Observability

• Enhance monitoring, logging, and alerting systems for real‑time visibility.
• Implement distributed tracing and advanced telemetry for root cause analysis.

Resilience Engineering

• Design and execute chaos engineering experiments to validate system robustness.
• Improve failover strategies and disaster recovery plans.

Performance & Scalability

• Optimize resource utilization and cost efficiency.
• Collaborate with development teams to embed reliability into application design.

Collaboration & Communication

• Act as liaison between operations, development, and business stakeholders.
• Provide regular reporting on reliability metrics, incidents, and operational improvements.
• Contribute to change management and release planning.

The Experience You Bring

• Ability to work independently and in a cross‑functional team.
• Fluent in English & French (written and spoken).
• 8+ years of professional technical experience.
• Proactive and solution‑oriented mindset.
• Strong business acumen and stakeholder management skills.
• Ability to challenge the status quo constructively and drive improvements.

Work Mode & Location

• Hybrid: 3 days in Paris (8ème) and 17ème after the trial period.

Benefits

• The role – daily activities will be interesting, stimulating and varied; no two days are alike.
• The organisation – part of the Sonepar family and share the same values.
• The culture – work in an international environment.
• The team – dynamic, multidisciplinary, open‑minded and talented team.
• 75 % reimbursement of your monthly or annual transport pass.
• Swile ticket restaurant card.
• Gym exclusively reserved for the company and made available to employees free of charge.
• Sustainable mobility package.
• Health insurance & welfare.
• Employee Savings Plan & Profit Sharing Bonus.