Supply Chain and Customer Service Analyst - 100%

About Us

QoQa is first and foremost nearly one million members of our magnificent Qommunity who discover offers unearthed by our teams every day. Our mission: to amaze on a daily basis. We owe our success to the formidable work of our more than 240 otters who are committed daily to offering experiences, discoveries, and top-tier service.

Today, we are looking for the rare gem to join the Supply Chain and Customer Service Analyst team - 100%

Your Mission

Your objective: to transform raw data into leverage to support the departments (supply chain and customer service). You will guarantee the reliability of the keys to allow proactive and informed steering of our complete pipeline:

• You manage the entire data lifecycle, from extraction (in collaboration with Engineers) from the DWH to the production of dashboards in our BI tool;
• Business Partner: In close collaboration with business teams, you translate their challenges into concrete analytical solutions;
• Projects: You will also participate in various cross-functional team projects, depending on current priorities.

Your Experience

• Bachelor's or Master's degree in data management, engineering, or an equivalent field;
• Minimum 7 years of confirmed experience in Analysis / BI, including in-depth expertise in Supply Chain flows (stocks, supplies) and Customer Service (KPIs for monitoring support service performance).

Your Skills

• Excellent command of SQL and databases;
• Confirmed experience with DBT (Data Build Tool) and command of Github for versioning;
• Good command of Tableau Software, to transform data into clear and impactful reports;
• In-depth knowledge of the Odoo ERP (underlying table structure) is a major asset;
• Rigorous and results-oriented approach;
• Ability to collaborate with business lines, to understand their needs, and to design relevant solutions;
• Plus: your appetite for AI and modern tools is limitless!

What We Offer

• A healthy environment, where you can be yourself;
• A pleasant atmosphere and work setting in our HQ;
• Flexible and hybrid working time;
• A system of benefits (5 weeks of vacation, advantageous pension plan, leave beyond the legal minimum, discounts and financial contributions: mobility plan, telephone subscription, lunch, sports, etc.);
• The possibility of continuous learning and development.

Next Steps

Do you have what it takes to take on this challenge?

To enter the race, send us at least your CV and a personalized letter or video. Let your personality speak and tell us why you would be the ideal person for this job. What are your superpowers: Surprise us!

We thank you (and the planet too) for not sending paper copies. If your background matches our requirements for the position, we will invite you to discover our den and show us your talents in the field. Otherwise, you will receive an email as soon as possible.

Now, take the plunge and try your luck!

Start date: as soon as possible (but we can wait if you are the right person)

Contract type: Permanent contract

Rate: 100%

Location: Bussigny