Support and Customer Service Executive

Job Summary

• Location: Gurugram Sector 44
• Shift Timing: 10 AM – 7 PM
• Salary Budget:
  • Fresher: 2.55 LPA – 3 LPA
  • Experienced (more than 6 months): 20‑25% hike on your last CTC or max 4 LPA.
• Language Proficiency: Good command over English (spoken).
• Experience: Minimum 6 months of BPO experience in International Healthcare Voice Process.

Key Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow‑ups, feedback, or information updates.
• Resolve product/service‑related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Required Skills & Qualifications

• Under Graduates & Graduates are welcome. Freshers can also apply.
• 0–4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).

Application Details

Interested candidates can share their CVs on WhatsApp to View phone number on foundit.in or can email at [HIDDEN TEXT].