Systems Engineer

Job Overview

We are seeking a skilled Systems Engineer to join our team in Clayton, NC. This is a critical, on-site role responsible for maintaining the health, security, and efficiency of our network and server infrastructure. You will provide Tier 1-2 support across a variety of platforms, with a specific focus on ensuring the stability of our manufacturing environment’s virtual servers and backup systems. The ideal candidate is a proactive problem-solver who thrives in technical troubleshooting and understands the precision required when working within a regulated environment.

Core Responsibilities

• Network Infrastructure: Install, troubleshoot, and resolve issues related to switches, routers, and firewalls to ensure maximum uptime.
• Server Administration: Provide Tier 1-2 administration for on-site Windows-based virtual servers.
• Data Integrity: Manage and support backup and restore processes, specifically tailored to the needs of a manufacturing setting.
• Tier 1-2 Support: Act as a point of escalation for network and server-related technical issues, diagnosing problems and implementing effective solutions.
• Compliance: Maintain documentation and operational standards consistent with a regulated industry.

Required Qualifications

• Certification: Active CCNA or CCNP certification is required
• Technical Experience: Proven experience installing, diagnosing, and repairing network hardware (switches, routers, firewalls).
• Server Expertise: Hands-on experience supporting Windows-based virtual server environments.
• Problem-Solving: Strong ability to troubleshoot complex technical issues under pressure.

Preferred Skills

• Industry Background: Previous experience working within a regulated environment (e.g., pharmaceutical, medical device, or food/beverage manufacturing).
• Manufacturing IT: Familiarity with the unique requirements of IT support in a production/plant floor environment.