Teamlead Customer Success (gn) - 40 Std, hybrid (München)

Teamlead Customer Success & Support (gn) - 40 Std, hybrid (München)

Your Responsibilities

• You will sustainably scale our existing Customer Success & Support team and prepare our processes for strong growth through targeted optimization.
• You will manage daily operations and elevate performance to the next level through coaching, measurable KPIs, and the analysis of proven workflows.
• You will document, analyze, and optimize our internal workflows along the entire customer journey (from contract to operation) to eliminate bottlenecks in project execution.
• You will further develop our digital infrastructure and internal platforms to ensure information is efficiently findable at all times.
• You will evaluate our customer portfolio and project data to derive strategic insights for management and prepare complex data for faster decision-making in daily operations.
• You will work closely with Sales and Project Management, ensure information flow, and act as a central interface to the Product team for valuable customer insights.
• You will be responsible for high-quality support and act as the first escalation point for complex cases.
• You will increase customer satisfaction (retention) and identify potential in the after-sales area (e.g., storage retrofits, maintenance contracts).

Your Profile

• You have several years of experience in Customer Success & Support, project management, or a customer-oriented environment – ideally with complex products (e.g., renewable energies).
• You have initial leadership experience (approx. 1-2 years), e.g., as a senior, deputy, or technical lead, and enjoy supporting people in their development.
• You have a deep understanding of relevant key figures (NPS, Churn, lead times) and a high affinity for digital tools as well as structured, process-oriented working methods.
• You have the ability to identify problems early, analyze causes, and implement sustainable, scalable solutions together with the team.
• You are an empathetic personality with clear communication – confident in dealing with customers, trade partners, and management.
• You are willing to provide operational support in critical cases and take responsibility for the success of your area.

Our Benefits

• Flexible working with clear structure: Two fixed home office days, three days in the office – and we live by it. With trust-based working hours, you shape your workday independently and results-oriented.
• 30 days of vacation + Workation: In addition to 30 vacation days, you can work from EU countries for up to one week per year after consultation.
• Modern work environment: You work with the latest generation MacBook in a modern office with call zones, quiet zones, and phone booths. Coffee from the portafilter machine, drinks, and fresh fruit are available.
• Monthly tax-free benefit: €50 per month (from 30 hrs/week) or €25 (under 50 hrs/week) – flexibly usable for what is important to you.
• Team culture with real exchange: Regular team events and our bi-weekly breakfast meet-up ensure transparency, exchange, and a strong sense of community.
• Dog-friendly Office: Your office-suitable dog is welcome with us.
• Meaningful work with measurable impact: You actively shape the energy transition in the building sector and work on solutions that have a sustainable impact.

Equal opportunities for all

At 42watt, we live an open and inclusive corporate culture. We are convinced that diversity and equal opportunities are the key to our success. Therefore, we create a work environment that promotes equal opportunities and supports diversity at all levels. We expressly encourage people of all genders, cultural backgrounds, age groups, and abilities to apply. Our goal is to form a diverse team that embodies our values and drives creative ideas forward.