Technical Author

About Vitalant

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Job Description

At Vitalant, our mission is to save and improve lives through blood donation, research, and innovation. We’re seeking a Technical Author to help advance that mission by developing and maintaining clear, accurate, and compliant Standard Operating Procedures (SOPs) and related documentation that support safe, consistent, and high-quality operations across the organization.

In this role, you’ll collaborate with subject matter experts and cross-functional teams to create and refine procedures that reflect real-world workflows, environments, and regulatory requirements. Your work will drive process consistency, operational efficiency, and adherence to quality and safety standards—helping ensure reliable delivery of life-saving products and services.

What To Expect

• Compensation: $85,000 - $95,000 annually.
• This is a remote, work-from-home position. Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

Total Rewards

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short- and long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Technical Author, You'll Get To

• Ensure compliance with internal SOPs and external regulations; escalate issues as needed
• Deliver high-quality customer service and maintain reliable attendance
• Create, edit, and maintain SOPs and supporting documentation for accuracy, clarity, and compliance
• Partner with SMEs and cross-functional teams to gather requirements and develop efficient, user-focused processes
• Identify process gaps and drive continuous improvement initiatives
• Support SOP governance, including intake, review, prioritization, and implementation of updates
• Collaborate with training teams to integrate procedures into onboarding, development, and audit readiness efforts
• Translate complex workflows into clear, actionable instructions and job aids
• Maintain centralized SOP repository with proper version control and accessibility
• Ensure documentation aligns with formatting standards, policies, and regulatory requirements
• Conduct periodic reviews and audits to keep documentation current and effective
• Stay current on industry trends, tools, and best practices to enhance documentation strategy

Requirements

Knowledge/ Education

• Bachelor's degree in Technical Writing, English, Communications, Journalism, or equivalent combination of experience and education in related area required.
• Current understanding of federal, AABB, and CLIA standards governing blood industry manufacturing activities preferred

Licenses/ Certifications

• Technical writing certification, professional certificate in editing, or equivalent combination of education and experience required.
• RN or MLS preferred

Experience

• Five years proven experience in document development, partially in SOP or process documentation required.
• Experience in the healthcare, blood banking, or pharmaceutical industry preferred.

Skills/ Abilities

• Exceptional interpersonal, written, and verbal communications.
• Excellent planning, organizational, and problem-solving skills.
• Ability to manage multiple projects simultaneously, meet deadlines, and with keen attention to detail.
• Strong understanding of corporate operations and compliance requirements.
• Proficiency with documentation tools such as Microsoft word, Adobe Acrobat, PowerPoint, Microsoft Teams, and Visio.
• Familiarity with Lean and process improvement principles.
• Strong customer service skills

Location

Vitalant Remote Work Phoenix, AZ 85007

Job Category

Corporate

Contact Information

careers@vitalant.org

Closing Statement

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.