Technical Line Engineer

About

Our UK-based client is a leading IT Managed Services Provider , recognised as one of the best companies to work for in 2024 and proudly certified as a B Corp . They specialise in delivering cutting-edge IT solutions with a strong focus on sustainability, customer satisfaction, and people-first values.

As part of their ongoing growth, they are looking to hire a Technical Line Engineer to join their dynamic service desk team. This remote role offers the opportunity to work closely with UK-based customers and technical teams, playing a key part in delivering high-quality IT support and infrastructure solutions across a wide client base.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities:

• Deliver 2nd and 3rd line technical support and resolve complex IT issues
• Provide remote technical support
• Manage support tickets via phone, email, and internal helpdesk system
• Collaborate with Account Management on pre-sales technical design and planning
• Deploy, configure, and maintain Microsoft Azure resources
• Implement and support networking infrastructure: routers, switches, firewalls, VPNs, and Wi-Fi
• Set up and manage mobile device management (MDM) platforms
• Assist with installation and implementation of IT infrastructure for new projects
• Maintain technical documentation for internal and client use
• Participate in the standard on-call support rota

Skills, Experience & Requirements:

• At least 2 years' experience in a IT support or similar roles
• Strong technical background with a solid understanding of networking and infrastructure
• Experience working with Microsoft Azure environments
• Excellent troubleshooting and communication skills
• Ability to work independently while contributing to a high-performance team
• Organised and able to handle pressure in a fast-paced support environment

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting