Technical Writer – Process Engineer - Data Center Operational Readiness

About

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. We are seeking a dynamic and experienced Technical Writer – Process Engineer - Data Center Operational Readiness to join our team and drive our relationships with hyperscale clients to new heights.

Responsibilities

• Develop and maintain accurate, detailed SOPs, MOPs, and EOPs for critical facility operations including electrical, mechanical, controls, Power Generation Systems and fire and life safety systems.
• Collaborate with site engineering, operations, and OEMs to document complex procedures and system workflows.
• Engineer step-by-step procedures using appropriate risk analysis and operational logic.
• Document maintenance and emergency procedures for direct liquid cooling (DLC), coolant distribution units (CDUs), rear door heat exchangers (RDHXs), and technical/process water systems.
• Create and maintain water chemistry and contamination response documentation, including flushing protocols and isolation procedures.
• Author SOPs and EOPs for high-availability electrical systems including natural gas generators, gas turbines, battery energy storage systems (BESS), and Uninterruptible power supplies (UPS).
• Support facility transition from construction to operations by producing pre-commissioning, commissioning, and integrated systems test (IST) documentation.
• Engineer procedures for first-day-of-operations (FDOP) readiness, equipment acceptance, and initial operating procedures (IOPs).
• Develop site-specific work rules governing LOTO, energized work, confined space, hot work, and other high-risk activities in accordance with EH&S policies.
• Define documentation standards for preventative maintenance (PM), Corrective Maintenance (CM), and Emergency Maintenance (EM) workstreams.
• Build and maintain a centralized reference library framework for operational documentation.
• Organize documents using metadata, version control, and indexing standards suitable for high-availability environments.
• Establish taxonomy and folder hierarchies for easy search, retrieval, and governance.
• Translate procedures into training content to support operator Qual Card, simulation, and tabletop drills.
• Create job performance aids, quick-reference guides, and visual workflows for field use.
• Participate in operational audits, mock drills, and inspections to identify documentation gaps and procedural improvement opportunities.
• Track regulatory changes and industry best practices to keep procedural documentation current and compliant.
• Draft and maintain comprehensive emergency response plans and incident management protocols.
• Support the development of site-specific and corporate-level data center work rules and policies.
• Ensure alignment with TIA-942, NFPA, ASHRAE, OSHA, and ISO standards.
• Review, revise, and optimize operational workflows for efficiency, safety, and risk mitigation.
• Participate in Root Cause Analysis and incident review to update procedures post-incident.
• Support internal audits, commissioning efforts, and change management activities by documenting and updating procedural workflows.
• Interface with Facilities, Security, EH&S, and IT operations teams to capture cross-functional procedures.
• Facilitate reviews and approvals of operational documentation by SMEs, stakeholders, and leadership.

Minimum Qualifications

• 3-7 years of experience in data center operations, maintenance, or engineering roles (mechanical, electrical, or controls focus).
• Demonstrated expertise writing SOPs, MOPs, and EOPs in mission-critical environments.
• Strong familiarity with mission-critical systems including generators, UPS, switchgear, CRAC/CRAH, BMS/EPMS/SCADA, and clean agent fire systems.
• Working knowledge of regulatory and industry frameworks (TIA-942, NFPA 70/75, ASHRAE TC 9.9, and OSHA).
• Expert level proficiency with document control systems and Microsoft Office Suite Products.
• Excellent technical writing and verbal communication skills.

Preferred Requirements

• Bachelor’s degree in engineering, Technical Writing, or related discipline.
• Prior experience developing emergency plans and incident management programs in a hyperscale or enterprise data center environment.
• Experience with structured content tools (DITA, XML, Adobe FrameMaker, etc.).
• Familiarity with commissioning processes, O&M turnover, and facility startup documentation.
• Skilled in incident response, RCA, and emergency operating procedures (EOPs) in high-availability environments.
• Proficiency in maintenance management systems - advanced CMMS, Digital Twin Simulation, Benchmarking, Asset Management, work order platforms, and reporting tools such as Smartsheet, FM Systems, Maximo and MCIM.
• Excellent communication skills with ability to interface across executive leadership, engineering teams, IT stakeholders, and third-party vendors.
• PMP, PE, CFM, Uptime Accredited Tier Designer, Certified TIA-942 Design Consultant, or equivalent professional certifications.
• Direct experience managing hyperscale, HPC, AI-enabled, or Tier IV data center environments.
• Demonstrated success leading brownfield redevelopment, facility retrofits, or complex infrastructure transitions.
• Knowledge of or experience with liquid cooling technologies, CDUs, or emerging AI/data center cooling systems.
• Familiarity with LEAN, Six Sigma, or other continuous improvement methodologies.
• Strong command of ITIL, ISO 27001, SOC 2, NIST, or TIA-942 compliance frameworks.
• Experience establishing and managing enterprise-level CMMS systems, work order workflows, and performance reporting dashboards.
• Prior responsibility for multi-site or global facility portfolios and associated team structures.
• Proven record of accomplishment in mentoring technical leaders, building operational training programs, and fostering high-performance team culture.
• Verifiable, proven experience supporting construction-to-operations (C2O) transitions, IST, and final commissioning deliverables.

Core Competencies

• Attention to detail and technical accuracy.
• Ability to synthesize inputs from multiple disciplines into coherent procedures.
• Risk-based thinking and safety-first documentation mindset.
• Process orientation and lifecycle thinking.
• Cross-functional communication and stakeholder engagement.

Travel Expectations

Less than 10% domestic, on-demand travel with overnight stay may be necessary and expected in this role.

Compensation & Benefits

The base salary rate for this role is $110,000 per year. Benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health support, Discounted Group Life & AD&D insurance, Discounted Group Short & Long-term Disability insurance, 401(k) retirement matching, paid time off, paid holidays, and parental leave.

Work Schedule

Monday - Friday | 8:00am-5:00pm