User Experience Project Leader

About the Role

The User Experience Project Leader will join the Innovation Team, serving as in-house consultants who collaborate with clients to co-create transformative solutions and drive innovation across all departments. This role is crucial for effectively addressing major urban challenges using cutting-edge digital tools and approaches.

Candidate Requirements

To apply, candidates must submit a resume and a digital portfolio or visual samples of work (link acceptable). Portfolios should exhibit professional and conceptual project thinking processes, as well as informational graphics and displays.

Key Responsibilities

• Enhance digital service delivery for various departments.
• Lead significant transformations involving numerous stakeholders and agencies.
• Apply critical thinking to challenge conventional methods and find innovative solutions to obstacles.
• Utilize existing research and gather new data to inform the redesign of the digital hiring system.
• Organize cross-departmental workshops to map business processes, connecting them with user research and city technology capabilities.
• Conduct usability testing to identify pain points for job applicants and hiring staff.
• Create site maps, flow diagrams, storyboards, and wireframes to alleviate pain points and enhance the hiring experience.
• Collaborate with the PeopleSoft expert to prioritize and implement system modifications based on user insights.
• Leverage UX expertise to design a seamless and efficient hiring process for all users.
• Apply UI style guides to develop visual designs for all website pages within the PeopleSoft system and assist in testing and refining these designs.
• Lead the integration of UX and UI improvements on the hiring website in partnership with the Department of Human Resources.
• Establish and track performance targets to measure impact and adjust strategies as necessary.

Minimum Qualifications

• Bachelor's Degree or relevant practical experience in user experience, human-centered design, collaborative solution creation, and visual communication.
• Over 10 years of professional experience in a relevant field.
• Expertise in human-centered design innovation, UX design, and visual design, including research, data synthesis, co-creation, prototyping, testing, iteration, and implementation.
• Proven ability to manage complex digital design and implementation projects in a government context.
• Experience conducting user research and transforming raw data into actionable insights.
• Ability to simplify complex data and present it in an easily digestible format.
• Capacity to work both independently and collaboratively, leveraging the strengths of team members.
• Strong interpersonal skills to build strong relationships with team members, city staff, and diverse community stakeholders.
• Experience leading workshops and meetings with senior-level stakeholders.
• Ability to effectively communicate complex situations in both written and verbal forms.
• Genuine desire to enhance local government services.
• High level of resilience and patience while engaging with individuals with varying interests in digital service redesign.
• Solid project management skills, with a track record of delivering measurable results on time and within budget.
• Exceptional organizational skills, with the ability to prioritize effectively and adapt to changing priorities.
• Familiarity with PeopleSoft (preferred but not mandatory).
• Knowledge of HTML.
• Proficiency in Figma, Miro, Adobe Sketch (or equivalent), MS Word, MS Excel, and MS Outlook.

Work Schedule and Environment

• In-office work is required four days a week, Monday to Friday, from 8 AM to 5 PM.
• Occasional after-hours work may be necessary to seize specific research opportunities.