Sales Account Manager

About ARaymond

At ARaymond, we create cutting‑edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865 and still headquartered there, we’re a family‑run business with a proud history of innovation – including the invention of the press stud. Human values have driven our success for over 158 years, embodied by our servant‑leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 8,500 people in 25 countries worldwide and are committed to leading in sustainability for the global fastening and assembly market.

Role Overview

The Sales Account Manager owns the commercial relationship for assigned, key, or complex accounts and is responsible for actively driving top‑line growth, strengthening overall account health, and executing broader commercial strategies. The role manages complex pricing actions, conducts commercial negotiations, and provides reliable, strategic forecasting and funnel discipline. The AM applies a deeper understanding of core products and technologies to anticipate customer needs and influence internal planning. The AM is the primary commercial interface and proactively engages with purchasing teams and internal stakeholders to resolve issues and identify opportunities.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, ensuring strategic alignment and consistent communication.
• Execute pricing strategies that support margin targets and competitive positioning; monitor profitability across accounts and recommend adjustments as needed.
• Build and maintain annual account plans for strategic accounts.
• Lead the preparation and delivery of customer quotes, ensuring accuracy, timeliness, and alignment with internal cost structures.
• Own and lead annual commercial negotiations, including pricing, terms, and strategic agreements.
• Work closely with Sales Engineering to support initial cost estimations and feasibility assessments for new business opportunities.
• Identify and pursue growth opportunities within existing accounts, including upselling and cross‑selling.
• Contribute to the development of sales budgets and support the Sales & Operations Planning (S&OP) process by providing account‑level forecasts and insights.
• Track account performance against revenue, margin, and customer satisfaction KPIs; provide regular reporting and insights to leadership.
• Proactively address customer concerns and coordinate with internal teams to ensure timely resolution.
• Perform other related duties and/or projects as assigned.

Education and Experience

• Bachelor’s degree in Business, Marketing, Engineering, or related field preferred – equivalent experience required.
• 8+ years of experience in sales, account management, or commercial operations.
• 2+ years of experience with S&OP processes and budgeting cycles.
• Strong understanding of pricing strategies, margin analysis, and quoting processes.
• Proficiency in CRM systems and data analysis tools.
• Background in manufacturing, automotive, or industrial sectors.
• Experience working cross‑functionally with engineering, finance, and operations teams.

Skills

• Excellent negotiation, communication, and relationship‑building skills.
• Ability to interpret cost models and support technical‑commercial discussions.
• Strategic mindset with a focus on long‑term account development.

Reporting

• N/A