Accounts & Customer Success Executive

OUR MISSION

Greencable is a small but mighty business making big waves in a multi-billion pound industry. The company prides itself on delivering truly innovative solutions blended with exemplary customer service, holding five-star ratings from its clientele. With recent rapid growth and more to come, the organisation offers a dynamic environment focused on moving mountains within its sector.

ABOUT THE ROLE

You will be the confident, welcoming, warm, and informed voice of the company, speaking to customers and prospects on a regular basis to ensure every interaction adds value. This position reports to the Service Delivery Manager and involves heavy collaboration with Marketing and the Director team to streamline operations and enhance satisfaction.

MAIN DUTIES

The candidate will manage the full customer engagement lifecycle and internal operational support tasks: • Customer Engagement: Tackling inbound and outbound enquiries via email, phone call, and SMS; onboarding new customers with precise data entry across multiple platforms. • Strategic Growth: Maximising the transactional value of existing customers through strategic conversations and regular CRM reviews to identify contact opportunities. • Reporting & KPI Management: Generating regular reports to spot trends and opportunities; taking ownership of assigned KPIs and sharing regular updates with the senior team. • Operational Support: Collaborating with other departments to improve customer satisfaction and supporting general business operations when required.

Work Environment • Hybrid Arrangement: Working from home 3 days a week, with 2 days required at a shared office space in the southern suburbs of Cape Town. • Growth Potential: Direct path for progression to an Account Manager role for high performers.

REQUIREMENTS

The ideal candidate should demonstrate strong interpersonal skills and a willingness to learn, even if direct experience is limited: • Soft Skills: Excellent customer service skills with a passion for building fantastic relationships and a desire to ensure every customer is happy. • Technical Proficiency: Good experience using digital platforms such as CRM systems, mapping tools, and email platforms. • Communication & Context: Strong communication skills for both internal and external interactions, and a general knowledge of central England locations.