CRM Business Analyst (Change Management)

Role

CRM Business Analyst (Change Management)

Location

Toronto, ON/Waterloo, ON (Hybrid)

Duration

6 months (Possible extension/conversion)

Qualifications

• 7+ years of experience in Change Management, Organizational Development, or Transformation roles.
• Successful delivery of complex change initiatives in banking or financial services, ideally including technology implementations or sales transformation.
• Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR, Kotter, or similar).
• Excellent communication, facilitation, and presentation skills.
• Ability to work effectively with cross-functional teams and in a fast-paced environment.

Preferred

• Experience supporting front-line sales teams and/or underwriting operations.
• Familiarity with lending workflows, CRM systems, LOS platforms, or sales enablement tools.

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority‑owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game‑changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.