Customer Success Consultant

Customer Success Specialist

Experience: 7+ Years
Location: Perungudi, Chennai
Shift: US (EST)

Role Overview

We are seeking an experienced and strategic Customer Success professional to manage and grow key client relationships. The ideal candidate will have a strong background in SaaS-based customer success, with a proven ability to drive customer retention, adoption, and revenue growth. This role requires a proactive approach, excellent stakeholder management skills, and the ability to deliver measurable business outcomes for clients.

Key Responsibilities

• Own and manage the end-to-end relationship with assigned clients, including:
  • Onboarding and implementation
  • Driving product adoption and engagement
  • Ensuring customer retention and satisfaction
  • Identifying and executing upsell and cross-sell opportunities
• Serve as a trusted advisor to clients by understanding their business goals and aligning TargetBay solutions to meet their objectives
• Proactively identify opportunities for optimization and value enhancement across client accounts
• Act as the primary point of contact for escalations, ensuring timely and effective resolution
• Collaborate with cross-functional teams (Product, Marketing, Sales, and Support) to deliver a seamless customer experience
• Monitor customer health metrics and provide regular updates to leadership, including:
  • High-risk accounts
  • Growth and upsell opportunities
• Develop and execute strategies to strengthen long-term partnerships and expand business relationships
• Drive customer advocacy, including case studies, testimonials, and referrals

Required Skills & Qualifications

• 7+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably in a SaaS environment
• Proven track record of managing enterprise or high-value accounts with strong retention and revenue growth outcomes
• Excellent communication, presentation, and interpersonal skills
• Strong analytical mindset with the ability to interpret data and make strategic decisions
• Highly organized with the ability to manage multiple stakeholders in a dynamic, fast-paced environment
• Experience working with US-based clients (Mandatory)
• Willingness to work in US EST shift (Mandatory)
• Proficiency in Microsoft Excel and MS Office tools (Mandatory)