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Customer Success Manager
ziptrrip
Mumbai · On-site Full-time Entry Level ₹45k – ₹50k/mo Yesterday
About the role
Job Overview
We are looking for a Customer Success Manager (1–2 years experience) to own and grow relationships with existing clients. This role focuses on customer retention, engagement, and revenue expansion (cross‑sell/upsell). You will ensure clients derive maximum value from Ziptrrip while identifying opportunities to increase account value.
Responsibilities
- Account Management & Engagement
- Act as the primary POC for assigned corporate accounts
- Build strong stakeholder relationships and ensure regular engagement
- Conduct periodic reviews and capture client feedback
- Retention & Adoption
- Drive product adoption and usage across client teams
- Identify churn risks early and take corrective actions
- Improve overall customer satisfaction and experience
- Revenue Growth (Farming)
- Identify and execute upsell and cross‑sell opportunities
- Increase account penetration and wallet share
- Own revenue targets from existing customers
- Onboarding & Enablement
- Ensure smooth handover from sales to success
- Support onboarding, activation, and training of client teams
- Drive continuous product education and feature adoption
- Issue Resolution & Coordination
- Understand client challenges and provide effective solutions
- Coordinate with internal teams (product, ops, tech) for resolution
- Manage escalations and ensure timely closure
- Tracking & Insights
- Monitor usage, engagement, and account performance
- Maintain records of interactions, renewals, and opportunities
- Share insights to improve product and customer experience
Required Profile
- MBA/Graduate with 1–2 years in Customer Success / Account Management / SaaS
- Strong communication and relationship management skills
- High ownership, accountability, and problem‑solving ability
- Analytical mindset with ability to interpret data and trends
- Willingness to travel for client meetings if required
Compensation
- ₹45,000.00 – ₹50,000.00 per month
Application Questions
- How many total years of Experience you have?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?
Work Location
- In person
Requirements
- MBA/Graduate with 1–2 years in Customer Success / Account Management / SaaS
- Strong communication and relationship management skills
- High ownership, accountability, and problem-solving ability
- Analytical mindset with ability to interpret data and trends
- Willingness to travel for client meetings if required
Responsibilities
- Act as the primary POC for assigned corporate accounts
- Build strong stakeholder relationships and ensure regular engagement
- Conduct periodic reviews and capture client feedback
- Drive product adoption and usage across client teams
- Identify churn risks early and take corrective actions
- Improve overall customer satisfaction and experience
- Identify and execute upsell and cross-sell opportunities
- Increase account penetration and wallet share
- Own revenue targets from existing customers
- Ensure smooth handover from sales to success
- Support onboarding, activation, and training of client teams
- Drive continuous product education and feature adoption
- Understand client challenges and provide effective solutions
- Coordinate with internal teams (product, ops, tech) for resolution
- Manage escalations and ensure timely closure
- Monitor usage, engagement, and account performance
- Maintain records of interactions, renewals, and opportunities
- Share insights to improve product and customer experience
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