Industrial Psychologist - Customer Success

About MantraCare

MantraCare is a global digital healthcare and wellness platform offering AI‑powered therapy, chronic disease management, and employee wellness solutions to individuals, employers, and insurers across 40+ countries. Our mission is to make healthcare accessible, affordable, and technology‑driven.

Summary

As an Organizational Psychologist you will ensure that clients gain maximum value from MantraCare’s wellness services. You’ll own the post‑sales relationship, guide onboarding, drive engagement, and support retention and growth.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Assist clients with appointment scheduling and service information.
• Handle complaints and service‑related concerns professionally.
• Maintain accurate records of client interactions.
• Coordinate with therapists and internal teams for service delivery.
• Ensure high levels of customer satisfaction.
• Manage corporate client relationships and partnerships.
• Act as the primary point of contact for key accounts.
• Ensure successful implementation of wellness programs.
• Identify opportunities for upselling and expanding services.
• Monitor client satisfaction and resolve account‑related issues.
• Work closely with operations and support teams.

Qualifications

• Bachelor’s degree in Business, Psychology, or related field.

Experience

• 1–4 years’ experience in customer success or client management.

Ideal Candidate

• Excellent communication and relationship‑building skills.
• Strong organizational and problem‑solving abilities.
• Prior experience in customer success, account management, or client servicing preferred.
• Comfortable using CRMs and digital communication tools.
• Passion for health, wellness, or technology a plus.

How to Apply

Interested candidates can share their CV at jasrayman@mantra.care.