Customer Success Manager

About

The main task of the Customer Service Officer includes the coordination of daily operations in dealing with all customers of the assigned business unit. In addition, he/she is responsible for ensuring the timely delivery of orders by ensuring the necessary material availability, striving for an optimally low inventory level, and driving compliance with operational processes and company strategy.

Responsibilities

• Demand and Forecast Management: Analysis of customer demand and its development, as well as checking the reliability of the forecast.
• Order Processing and Logistics: Ensuring the punctual delivery of customer orders by coordinating material availability and adherence to delivery times.
• Problem Solving and Escalation: Escalation of important problem areas to the Head of Supply Chain or Demand Manager (if applicable) and the Customer Service Manager.
• Process Implementation: Implementation of company procedures and strategy to optimize processes, with the goal of low inventory.
• Negotiation: Conducting negotiations with customers or internal stakeholders.
• Data Management: Ensuring correct demand signaling (e.g., in SAP).

Qualifications

• Qualification: Studies in the relevant field (e.g., engineering with a specialization in Supply Chain Management, or similar) or alternatively a completed commercial apprenticeship (e.g., industrial clerk).
• IT Skills: Profound PC skills (MS Office, Word, Excel, PowerPoint) as well as experience with ERP systems, preferably SAP.
• Communication Skills: Excellent oral and written communication skills as well as strong negotiation skills.
• Personal Strengths: High initiative and sense of responsibility. You work objectively, base your decisions on facts, and are solution-oriented.
• Teamwork: You are collaborative, a good team player, and show humility as well as the willingness to put team/group ambitions above personal interests.
• Cross-functional Competencies: Strong customer orientation, understanding of the entire value chain (from raw material to product delivery), and ability to lead cross-functional teams.

Benefits

• Continuous training and development programs
• Modern, safe, and advanced workplaces
• Attractive remuneration and performance-related benefits
• International collaboration and cross-location mobility opportunities
• A strong culture of inclusion, respect, and teamwork
• A sustainable and future-oriented company
• Open, reciprocal communication that fosters adaptation and continuous feedback
• A supportive and cooperative corporate culture
• Diverse hiring opportunities at all locations due to the decentralized structure

Salary: EUR 45000 - 65000 per year