Customer Success Manager - Fully remote

AI Accountant (AiA) is building an AI-native platform transforming accounting & bookkeeping workflows. We operate at the intersection of finance, compliance, and technology—simplifying complex processes for modern businesses. Backed by global investors like Y Combinator, we are scaling rapidly and building a team that thrives on ownership, execution, and attention to detail. Simplify and automate financial workflows using AI to help businesses operate with clarity and confidence. Vision: Become the most trusted AI-driven financial operating system for modern companies. We are looking for a Customer Success Manager (4–6 years’ experience) who is execution-focused, detail-oriented, and operationally strong. You will own customer outcomes end-to-end, ensuring accuracy, compliance, retention, and operational excellence across accounts. Own the complete customer lifecycle for assigned accounts • Ensure timely and accurate delivery of accounting and compliance services • Coordinate cross-functionally with finance, product, and operations teams • Mentor junior team members and guide interns when required • Escalate risks early and manage stakeholder expectations effectively

4–6 years’ experience in Customer Success / Client Servicing / Account Management / Finance Operations • Ability to manage multiple accounts simultaneously • B.Com / M.Com / CA preferred

Team leading or mentoring experience • Exposure to accounting, GST, compliance, or taxation • Experience working with SaaS or fintech products

We take full responsibility for outcomes—not just tasks. Upskilling Policy Hackathons, open demos, and game nights—designed to spark creativity and fun. • Flexible Work-from-Home While we follow a 5-day in-office setup, we know the value of occasional flexibility. Our WFH policy lets you go remote for up to 12 days every 6 months—because we get that a change of scene helps you do your best work. • Menstrual WFH Women employees can avail up to 3 WFH days per month—no questions asked. • Relocation support and travel allowance for smooth onboarding. • Parental Support

Maternity, paternity, and adoption leave—because your family matters.