Customer Success Manager (m/w/d)

About

We are looking for a Customer Success Manager for our customers.

What you will do with us?

As a Customer Success Manager at breadcrumb, you are the voice of our customers – and at the same time the impulse giver internally. You will continue to support exciting intranet, portal, and salesroom customers after the project start, identify potential, and organize their implementation. You bring structure, strategy, and heart to the customer relationship. In your monthly exchange with the customer, you will develop solutions with real added value, monitor open topics in our tools, and ensure that all parties get the best benefit from our software.

These are good prerequisites:

• Experience in customer contact, e.g., in project management, customer success, or sales
• Good technical understanding of web solutions (no coding required)
• Organizational talent and strong communication skills
• Independent work with an overview of all customer concerns
• Enjoy consulting and further developing customers
• Ideally, experience with tools such as M365, ticketing systems, or CRM
• Driver's license class B (for occasional on-site appointments)

Your tasks:

• Organize and moderate regular customer check-ins (remote or on-site)
• Pre-structure and document agendas & goals for customer appointments
• Create and prioritize open tasks as tickets
• Advise customers on suitable extensions and coordinate implementation
• Conduct or prepare smaller training sessions
• Feed back structured feedback and requests from the field into the product team
• Monitor customer success metrics and derive measures
• Remain the point of contact – reliable, likeable, professional

What we offer you:

• Real responsibility for customers whom you help to advance
• Diverse tasks and long-term relationships instead of pure project execution
• Onboarding with a system – no "learning by drowning" culture
• Hybrid working with real freedom and clear structure
• Plenty of scope for design and short paths to management
• Exciting software solutions in the SME and social sectors
• Dedicated team with development, design, and project expertise
• Modern workplace in Kulmbach or from home
• Free drinks, fruit basket, coffee, team events, and more
• Flexible number of hours between 30 and 37.5 hours per week

Our Way: Responsibility, Trust & Perspective

Responsibility: You get your own customers – and the responsibility to make them happy in the long term. With a system, support, and real impact.

Trust: We trust you and your assessment. You can count on backing – even when things don't go smoothly.

Perspective: Whether you want to move into project management, consulting, or product development later on: We actively support your further development. Together, we build your future.